Price: $259.99
(as of Jan 19,2025 16:32:33 UTC – Details)
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Top reviews from the United States
Reviewed in the United States on December 22, 2024
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A few weeks ago, I wrote an unfavourable review, saying Arktronictech's customer service was inconceivably bad. However, a subsequent development necessitated me to change my 1 star rating to 5 star rating.
What initially prompted me to write a very unfavourable review was that I ordered the 21.5 FHD touchscreen photo frame from Amazon which was expressly stated as matte. When it arrived, the finish was glossy, contrary to trade description.
After complaining about their misrepresentation, their representative, one Jasmine, argued that after it is powered on, the difference between matte and glossy is very minimal. She ignored my concern that the problem was the mirror like gloss when it was not powered on (which is totally unacceptable). Basically, she was pretending to be really dim, not knowing the real concern of my complaint. She tried to cajole me into accepting a glossy finish that I did not order.
At one point, she even claimed that for the model that I ordered, they don't stock any glossy finish, as if I could not really tell the difference between a matte finish and a glossy finish. She argued that my 1st photo, which shows a reflection of my ceiling lamp, was inconclusive proof that the sent unit was a matte finish. Upon my providing her my 2nd photo, which contrasted their glossy frame against my matte computer monitor, she asked me to provide my serial number. After providing it to her, she finally accepted the reality, but she also said that my serial number was not on their record, and she blamed it on a wrong assemply from the "factory", whatever it means.
But before her acknowledgment of defeat, I needed to slug it out in email communications lasting some 19 rounds before she finally accepted my tenancity that I could not be persuaded to accept something I did not order: the frame is glossy not matte.
Had Arktronictech been more intellectually honest, and had they been sensibe enough to admit their mistake right from the early rounds, I might be able to accept the frame at a very slight discount. But the 19 rounds of communications have raised issues about their integrity, and has led me to seriously doubt their quality control, and therefore the functionality of the frame that was sent to me. I therefore returned it to Amazon for a full refund.
I Hope they have learned a lesson, and will not subject the next victim of misrepresentation, to the same level of obstinacy. I forewarned them that I shall post their intellectual dishonesty on Amazon to do the global community some good.
After I wrote the above review, I got an email from one Judy, Jasmine's supervisor. She explained that Jasmine was very green and did not have the competence to handle my complaint independently, and that Jasmine should have escalated the case to her attention. Judy apologized profusely for the frustration that I had been subjected to, and offered to send me a complimentary matte madel to made amends. I accepted her offer, and received a matte model directly from Arktronictech's Chinese manufacturer rather quicky. So my earlier conclusion that Arktronictech was cheating on its customers turned out to be premature. I hope that my supplementary account here will do Arktronictech some justice. All is well that ends well.
Reviewed in the United States on December 31, 2024
Top reviews from other countries
Good picture frame
Reviewed in Canada on November 25, 2024
