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Publisher ‏ : ‎ Trafford (January 22, 2014)
Language ‏ : ‎ English
Paperback ‏ : ‎ 368 pages
ISBN-10 ‏ : ‎ 1490719571
ISBN-13 ‏ : ‎ 978-1490719573
Item Weight ‏ : ‎ 1.1 pounds
Dimensions ‏ : ‎ 6 x 0.83 x 9 inches

Architecting IT Service Management (ITSM) is a complex and crucial task for any organization looking to effectively manage their IT services and resources. In order to successfully implement and maintain a comprehensive ITSM infrastructure, it is essential to understand the various configuration items and building blocks that make up this system.

Configuration Items (CIs) are the components of an IT system that need to be managed in order to deliver IT services. These can include hardware, software, documentation, processes, and people. By identifying and categorizing these CIs, organizations can better understand their IT environment and ensure that all necessary components are in place to support their services.

Building blocks, on the other hand, are the foundational elements that make up an ITSM infrastructure. These can include tools, processes, and organizational structures that support the delivery of IT services. By building a strong foundation of building blocks, organizations can ensure that their ITSM infrastructure is stable, scalable, and able to meet the needs of their business.

In this reference guide, we will explore the key configuration items and building blocks that are essential for architecting a comprehensive ITSM infrastructure. By understanding and implementing these components, organizations can improve their IT service delivery, increase efficiency, and enhance the overall performance of their IT systems.

Stay tuned for more insights and tips on architecting ITSM for success.
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