Performance Analysis and Optimization of Inbound Call Centers, Paperback by S…

Price : 164.28 – 154.20

Ends on : N/A

View on eBay
Performance Analysis and Optimization of Inbound Call Centers, Paperback by Sarah Johnson

Are you looking to improve the efficiency and effectiveness of your inbound call center? Look no further than Sarah Johnson’s comprehensive guide on performance analysis and optimization. In this paperback, Johnson delves into the key metrics and strategies that can help you maximize the productivity of your call center agents and ultimately enhance customer satisfaction.

From call handling times to first call resolution rates, Johnson provides a deep dive into the various performance indicators that are crucial for the success of any inbound call center. With practical tips and real-life case studies, this book offers a roadmap for identifying areas of improvement and implementing targeted solutions to drive performance.

Whether you’re a call center manager looking to boost your team’s performance or a business owner seeking to optimize your customer service operations, Performance Analysis and Optimization of Inbound Call Centers is a must-read. Pick up your copy today and start transforming your call center into a high-performing powerhouse.
#Performance #Analysis #Optimization #Inbound #Call #Centers #Paperback #S..