Call Center Operation: Design, Operation, and Maintenance by Duane Sharp: Used

Price : 19.84

Ends on : N/A

View on eBay
In this post, we will be discussing the book “Call Center Operation: Design, Operation, and Maintenance” by Duane Sharp. This comprehensive guide covers all aspects of call center management, from designing a call center to effectively operating and maintaining it.

Sharp provides practical advice on how to optimize call center performance, improve customer service, and increase efficiency. He covers topics such as call routing, staffing, training, quality assurance, and technology integration.

Whether you are a call center manager looking to improve your operations or someone new to the industry, this book is a valuable resource. Sharp’s insights and strategies will help you create a successful call center operation that meets the needs of your customers and your business.

So, if you are looking to enhance your call center’s performance, be sure to check out “Call Center Operation: Design, Operation, and Maintenance” by Duane Sharp. It’s a must-read for anyone in the call center industry.
#Call #Center #Operation #Design #Operation #Maintenance #Duane #Sharp