Price: $39.99
(as of Nov 21,2024 13:16:26 UTC – Details)

Publisher ‏ : ‎ Independently published (September 10, 2019)
Language ‏ : ‎ English
Paperback ‏ : ‎ 239 pages
ISBN-10 ‏ : ‎ 1692147269
ISBN-13 ‏ : ‎ 978-1692147266
Item Weight ‏ : ‎ 1.25 pounds
Dimensions ‏ : ‎ 8.5 x 0.57 x 11 inches

ServiceNow is a powerful platform that helps organizations streamline their business processes and improve efficiency. As a ServiceNow administrator, it is important to have a strong understanding of the platform’s fundamentals and be proficient in scripting to customize and automate processes. In this guide, we will cover the fundamentals of ServiceNow administration and scripting to help you become a skilled ServiceNow professional.

1. ServiceNow Administration:
– Understand the basic architecture of ServiceNow, including instances, tables, fields, and records.
– Learn how to manage users, roles, and groups to control access to ServiceNow features and data.
– Configure ServiceNow applications and modules to meet the specific needs of your organization.
– Create and manage workflows to automate business processes and improve efficiency.
– Monitor and maintain the performance of your ServiceNow instance to ensure optimal functionality.
– Stay up to date with ServiceNow updates and new features to continuously improve your organization’s use of the platform.

2. ServiceNow Scripting:
– Learn the basics of scripting languages used in ServiceNow, such as JavaScript and GlideScript.
– Understand how to use scripting to customize forms, lists, and reports in ServiceNow.
– Create business rules and client scripts to automate tasks and improve user experience.
– Use scripting to integrate ServiceNow with other systems and applications, such as email servers and third-party tools.
– Debug and troubleshoot scripts to identify and resolve issues in your ServiceNow instance.
– Stay current with best practices and trends in ServiceNow scripting to continuously improve your skills and capabilities.

By mastering the fundamentals of ServiceNow administration and scripting, you can become a valuable asset to your organization and help drive efficiency and innovation through the platform. Stay curious, keep learning, and never stop exploring the possibilities of ServiceNow to unlock its full potential for your organization.
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