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From the Publisher

Dr. Janelle Barlow

Janelle Barlow, well-known around the world as an in-person keynote speaker and consultant,author, award-winning speaker, and Subject Matter Expert based on her best-selling books, is changing her business model. She’s is limiting her travel by airplane, instead sharing her expertise through webinars, on-line presentations, coaching and consulting sessions, weekly blogs, a You-Tube Channel, and Instagram.Her work will continue to be focused on her subject matter expertise in four performance areas structured around a comprehensive learning model.

Complaint Handling — A Complaint Is a GiftOn-brand Service and Branded Culture — On-brand Culture and ServiceCreativity and Innovation — Unbind Your MindResilience — Peak Stress Power & Time Performance

All of Dr. Barlow’s work can be delivered as virtual programs, webinars, online coaching, virtual presentations or offered in a hybrid way that works for your organization.

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Other Books
How to Learn from Critical Feedback and Recover Customer Loyalty 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty Creating Strong Bonds with Your Customers

Publisher ‏ : ‎ Berrett-Koehler Publishers; 3rd edition (November 8, 2022)
Language ‏ : ‎ English
Paperback ‏ : ‎ 224 pages
ISBN-10 ‏ : ‎ 152300293X
ISBN-13 ‏ : ‎ 978-1523002931
Item Weight ‏ : ‎ 10.4 ounces
Dimensions ‏ : ‎ 6.06 x 0.57 x 9.06 inches

In the 3rd edition of “A Complaint Is a Gift,” we delve deeper into the importance of receiving critical feedback from customers and how it can ultimately lead to increased customer loyalty. In this updated version, we provide new strategies and insights on how to effectively handle complaints and turn them into opportunities for growth.

We explore the concept that a complaint is not just a negative comment, but rather a valuable gift that can help businesses identify areas for improvement and enhance the overall customer experience. By listening to and addressing customer concerns, companies can build trust, loyalty, and long-lasting relationships with their clientele.

Through real-life examples and practical tips, this book offers a roadmap for businesses to navigate and embrace complaints as a means to learn, grow, and ultimately recover and strengthen customer loyalty. Whether you’re a business owner, manager, or customer service representative, “A Complaint Is a Gift” is a must-read for anyone looking to improve their customer service skills and enhance their company’s reputation.
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