A Guide to Service Desk Concepts – Paperback By Knapp, Donna – VERY GOOD

A Guide to Service Desk Concepts – Paperback By Knapp, Donna – VERY GOOD

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Are you looking to improve your understanding of service desk concepts? Look no further than “A Guide to Service Desk Concepts” by Donna Knapp. This paperback book is in VERY GOOD condition and is the perfect resource for anyone working in or aspiring to work in a service desk role.

In this comprehensive guide, Knapp covers everything from the basics of service desk operations to more advanced topics such as incident management, problem management, and service level agreements. With easy-to-understand explanations and real-world examples, this book is a valuable tool for anyone looking to excel in their service desk career.

Whether you’re a seasoned service desk professional or just starting out in the field, “A Guide to Service Desk Concepts” is a must-have resource. Get your hands on a copy today and take your service desk knowledge to the next level!
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