Customer Support & Success AI Suite

Zion App Network · September 2026 · Batch 6 — listen, deflect, protect and grow, interlinked.

Voice of Customer Hub

Unify reviews, tickets, surveys and social mentions into one VoC hub.

Live app · GitHub

NPS Insight Engine

NPS and CSAT analysis with AI themes, drivers and follow-up workflows.

Live app · GitHub

Support Sentiment Monitor

Real-time sentiment monitoring across tickets, chats and calls.

Live app · GitHub

Help Center Copilot

Drafts and updates help docs from resolved tickets.

Live app · GitHub

Knowledge Gap Finder

Audits your knowledge base and finds missing answers.

Live app · GitHub

Support Deflection Analyzer

Measure and grow ticket deflection from docs and bots.

Live app · GitHub

Maintenance Ticket Triage

AI classification, prioritization and routing of incoming tickets.

Live app · GitHub

Escalation Sentinel

Detects brewing escalations and briefs the right owner.

Live app · GitHub

SLA Risk Forecaster

Predicts SLA breaches days ahead and recommends action.

Live app · GitHub

Upsell Signal Scout

Detect upsell and expansion signals from usage and account activity.

Live app · GitHub

How the loop connects

VoC Hub, NPS Insight Engine and Sentiment Monitor listen → Help Center Copilot and Knowledge Gap Finder build self-service → Deflection Analyzer measures it → Ticket Triage routes the rest → Escalation Sentinel and SLA Forecaster protect accounts → Upsell Signal Scout grows them.