CALL CENTER OPERATION: DESIGN, OPERATION, AND MAINTENANCE By Duane Sharp *Mint*

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CALL CENTER OPERATION: DESIGN, OPERATION, AND MAINTENANCE By Duane Sharp Mint

Are you looking to optimize the efficiency of your call center operation? Look no further than Duane Sharp’s comprehensive guide on call center design, operation, and maintenance. With years of experience in the industry, Sharp provides valuable insights and practical tips to help you streamline your call center processes and enhance customer satisfaction.

From designing a call center layout that promotes productivity to implementing effective call routing strategies, this book covers all aspects of call center management. Sharp also delves into the importance of ongoing maintenance and continuous improvement to ensure your call center operates at peak performance.

Whether you’re a call center manager looking to improve your team’s performance or a business owner seeking to enhance customer service, CALL CENTER OPERATION: DESIGN, OPERATION, AND MAINTENANCE is a must-read. Get your copy today and take your call center operation to the next level.

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