Call Center Operation : Design, Operation, and Maintenance, Paperback by Shar…

Call Center Operation : Design, Operation, and Maintenance, Paperback by Shar…

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Call Center Operation: Design, Operation, and Maintenance, Paperback by Sharon Smith

If you’re looking to streamline your call center operations and improve efficiency, then Sharon Smith’s book, Call Center Operation: Design, Operation, and Maintenance, is a must-read. This comprehensive guide covers everything from designing a call center layout to implementing best practices for operation and maintenance.

Smith draws on her years of experience in the industry to provide practical tips and strategies for optimizing call center performance. Whether you’re a call center manager looking to improve your team’s productivity or a business owner looking to set up a new call center, this book has you covered.

With insights on how to effectively manage call center technology, handle customer interactions, and ensure smooth day-to-day operations, Call Center Operation is the ultimate resource for anyone looking to take their call center to the next level. Get your copy today and start seeing results in no time!
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