Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Cisco Unified Customer Voice Portal: Building Unified Contact Centers

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In today’s fast-paced business environment, it’s more important than ever for companies to provide exceptional customer service. One way to achieve this is by implementing Cisco Unified Customer Voice Portal (CVP) to build unified contact centers.

Cisco Unified CVP is a powerful solution that combines self-service interactive voice response (IVR) with intelligent call routing capabilities. This allows companies to create a seamless and efficient customer experience by providing callers with self-service options and routing them to the most appropriate agent when needed.

By implementing Cisco Unified CVP, companies can streamline their contact center operations, reduce call handling times, and improve customer satisfaction. Additionally, Cisco Unified CVP integrates with other Cisco collaboration tools, such as Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (UCM), to provide a complete contact center solution.

With Cisco Unified CVP, companies can easily scale their contact center operations to meet growing customer demands, improve agent productivity, and drive business growth. By building unified contact centers with Cisco Unified CVP, companies can provide exceptional customer service and differentiate themselves from the competition.
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