Comcast services disrupted in South King County due to vandalism Tuesday

Comcast customers in several South King County cities, including Burien, Kent, Normandy Park, Renton, SeaTac, Skyway, and Tukwila, were experiencing service outages on Tuesday morning, Jan. 21, 2025 due to vandalism that damaged a Comcast cable line.

Network maintenance crews are onsite, but Comcast reports that repairs require additional safety measures to access the damaged cable.

“Once our technicians have safe access, they will replace the damaged lines and restore service as soon as possible, which is our top priority,” the company stated.

The vandalism – which happened early Tuesday morning in the 13200 block of East Marginal Way in Tukwila – has also impacted the Xfinity Retail Store in Renton. Customers are encouraged to visit the nearby Xfinity Retail Store in Tukwila for in-person services.

“Given the amount of system damage involved, recovery is going to be in the evening hours,” the City of Tukwila said in a statement.

Comcast has called on the public to report suspicious activity to local law enforcement, noting that intentional cable cuts cause significant disruptions to network services.

“We understand that time without service can be frustrating, and we appreciate our customers’ patience,” the company said.

Customers are reminded that they can check for outages or resolve common service issues by visiting xfinity.com/status or using the Xfinity app.

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