By Phillip Swann
The TV Answer Man – Follow me on X.
Former editor of Satellite DIRECT magazine. Reported on DIRECTV for more than 30 years.
DIRECTV Stream last night experienced a technical snafu with the FanDuel Sports Network’s regional sports channels, causing some subscribers to be unable to watch their favorite NHL and NBA teams.
The games affected included the Dallas Mavericks-Oklahoma City Thunder NBA contest, and the NHL games between the St. Louis Blues and Vegas Golden Knights and Columbus Blue Jackets and Carolina Hurricanes, and perhaps others.
Fans began complaining on social media sites around 7:30 p.m. ET that the FanDuel RSNs on DIRECTV Stream were showing a volleyball or high school football game instead of the scheduled NBA and NHL contests. (The issue apparently did not affect DIRECTV’s satellite subscribers.)
“Why do you have volleyball on instead of the game?” asked @postingthenews1 on X, formerly known as Twitter.
“@Canes Is anyone else getting volleyball on FanDuel SN on Directv stream instead of the Canes game?” added @caniac827.
“I can confirm it is a DirecTv problem. I launched the FanDuel Sports mobile application and the game is playing just fine. Just download the FanDuel sports app and then link your TV provider if it’s DIRECTV and then watch it through the app and it’ll work just fine,” said another fan on X.
DIRECTV’s X customer help team soon acknowledged the issue in a response to angry customers.
“We’re sorry there’s an issue with FanDuel Sports Network. We’re aware and working on it. DIRECTV appreciates your patience,” the TV provider wrote.
FanDuel’s X customer help team chimed in with a similar statement:
“We are sorry about the issues viewing tonight’s Thunders game. We are currently in communication with our partner, DTV, regarding this issue. In the meantime you can reach out to DTV for help or you can stream on the FanDuel Sports Network app using your DTV credentials,” the RSN company said.
However, the problem persisted, triggering an escalating anger among subscribers as the night progressed.
“That’s great! As a DIRECTV customer I feel like a winner too! Nothing like to paying extra for fanduel and getting to watch replay of Texas high school football,” wrote @soonerd483.
Well @DIRECTV streaming screwed is over go to watch the game and we no longer have Fan Duel Network. Any suggestions for streaming cable services that have Fan Duel Network?” wrote @alexwarren321.
DIRECTV at 9:49 p.m. ET tweeted that it was still working on the issue. The TV provider has not posted an update since. The TV Answer Man has asked DIRECTV for a comment and will report back here if we receive one.
“We’re aware of this known issue and are working on a fix,” the company said. “In the meantime, you can stream on the FanDuel Sports Network app using your DIRECTV credentials.
However, FanDuel’s X team said shortly after 10 p.m. ET that the problem had been resolved:
“Hey fans, the DTV issue has now been fixed, we genuinely apologize for the inconvenience. If you are still having issues, please get in contact with our support team @ help.fanduelsportsnetwork.com.”
Have a question about a favorite show or new TV technology? Send it to The TV Answer Man at swann@tvanswerman.com Please include your first name and hometown in your message.
The TV Answer Man is veteran journalist Phillip Swann who has covered television for more than three decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. See the bio for Phillip Swann here.
Related
Recently, DIRECTV Stream experienced a major technical meltdown while streaming the FanDuel Sports Network, leaving sports fans frustrated and disappointed. The outage occurred during a highly anticipated live sports event, causing viewers to miss out on crucial moments and updates.
Many subscribers took to social media to express their dissatisfaction with the service interruption, with some even demanding refunds for the inconvenience caused. The technical glitch not only disrupted the viewing experience but also raised concerns about the reliability of DIRECTV Stream for live sports streaming.
As the streaming service works to address and resolve the issue, sports fans are left hoping for a smoother and more reliable streaming experience in the future. Stay tuned for updates on the situation and any potential compensation for affected subscribers.
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