Price: $28.25
(as of Nov 22,2024 10:48:52 UTC – Details)

Publisher ‏ : ‎ John Wiley &Sons; 1st edition (April 3, 2015)
Language ‏ : ‎ English
Paperback ‏ : ‎ 288 pages
ISBN-10 ‏ : ‎ 1119018986
ISBN-13 ‏ : ‎ 978-1119018988
Item Weight ‏ : ‎ 13.4 ounces
Dimensions ‏ : ‎ 7.38 x 0.65 x 9.25 inches

Getting an IT Help Desk Job (For Dummies)

Are you interested in pursuing a career in IT but don’t know where to start? One great entry-level position to consider is an IT Help Desk job. This role involves providing technical support to end-users and troubleshooting issues with hardware, software, and network systems.

Here are some tips for landing an IT Help Desk job, even if you’re a beginner in the field:

1. Gain basic technical skills: While you don’t need to be an expert in IT to start in a Help Desk role, having some basic technical knowledge will be essential. Familiarize yourself with common operating systems, software applications, and troubleshooting techniques.

2. Obtain relevant certifications: Consider getting certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) to demonstrate your technical abilities to potential employers.

3. Develop strong communication skills: In a Help Desk role, you will be interacting with end-users on a daily basis. Having excellent communication skills, both written and verbal, is crucial for providing effective support.

4. Gain customer service experience: Help Desk roles require a strong focus on customer service. If you have previous experience in a customer-facing role, make sure to highlight this on your resume.

5. Network with IT professionals: Attend networking events, join online forums, and connect with IT professionals on LinkedIn to expand your network and learn more about the industry.

By following these tips and staying proactive in your job search, you can increase your chances of landing an IT Help Desk job, even if you’re new to the field. Good luck!
#Desk #Job #Dummies