Price: $19.95
(as of Nov 28,2024 00:44:09 UTC – Details)

Publisher ‏ : ‎ Ira Vouk Hospitality Technology and Revenue Management Consulting (October 1, 2024)
Language ‏ : ‎ English
Paperback ‏ : ‎ 208 pages
ISBN-10 ‏ : ‎ 1304065804
ISBN-13 ‏ : ‎ 978-1304065803
Item Weight ‏ : ‎ 13.1 ounces
Dimensions ‏ : ‎ 7 x 0.47 x 10 inches

Hotel Tech 101: How Everything Works Together (…And Does It?)

In today’s world, technology plays a crucial role in the hospitality industry. From booking a room online to checking in using a mobile app, hotels rely on a variety of tech tools to provide a seamless and enjoyable guest experience. But have you ever wondered how all these different systems and devices actually work together to make your stay a smooth one? Let’s break it down.

1. Property Management System (PMS): At the heart of every hotel’s tech infrastructure is the PMS. This system manages everything from room reservations and guest profiles to housekeeping schedules and billing. It acts as a central hub for all other tech systems to communicate with, ensuring that every aspect of the guest’s stay is coordinated and efficient.

2. Booking Engine: When you book a room online, you’re likely using a hotel’s booking engine. This system integrates with the PMS to show real-time availability and rates, allowing guests to easily reserve a room and make a payment. The booking engine also collects guest information, such as preferences and special requests, which is then stored in the PMS for future reference.

3. Channel Manager: Hotels often list their rooms on multiple online travel agencies (OTAs) and booking platforms to reach a wider audience. A channel manager syncs the PMS with these external channels, ensuring that room availability and rates are up-to-date across all platforms. This helps prevent overbookings and maximizes revenue for the hotel.

4. Keyless Entry System: Many hotels now offer keyless entry options, allowing guests to use their smartphones to unlock their room doors. This system is typically integrated with the PMS, so when a guest checks in online or through a mobile app, their virtual key is automatically generated and sent to their device. This not only enhances convenience for guests but also improves security by eliminating the need for physical keys.

5. Guest Experience Platform: To enhance the overall guest experience, hotels may use a guest experience platform that integrates with the PMS and other systems. This platform can provide personalized recommendations, offer digital concierge services, and enable guests to communicate with hotel staff in real-time. By centralizing guest interactions and preferences, hotels can tailor their services to individual needs and preferences.

While each of these tech systems serves a specific function, they all work together seamlessly to create a cohesive and efficient guest experience. By integrating these systems and leveraging data-driven insights, hotels can deliver personalized service, streamline operations, and ultimately, provide a memorable stay for their guests. So the next time you check into a hotel, take a moment to appreciate the intricate web of technology that’s working behind the scenes to make your stay a pleasant one.
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