IT Technical Support Level 1 interview Prep: 220 Questions/Answers .Windows /…

IT Technical Support Level 1 interview Prep: 220 Questions/Answers .Windows /…

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IT Technical Support Level 1 Interview Prep: 220 Questions/Answers – Windows/Linux/Mac

Are you preparing for an IT Technical Support Level 1 interview and feeling overwhelmed by the potential questions that could be asked? Don’t worry, we’ve got you covered. Below are 220 questions and answers that cover a wide range of topics related to Windows, Linux, and Mac operating systems.

Windows:

1. What is the Windows Registry?
– The Windows Registry is a database that stores configuration settings and options for the operating system and installed applications.

2. How do you troubleshoot a network connectivity issue in Windows?
– Check the network cable, restart the router, check IP configuration, and run network diagnostics.

3. What is the difference between a local user account and a domain user account in Windows?
– A local user account is specific to the computer, while a domain user account is stored on a central server and can be accessed from any computer.

4. How do you uninstall a program in Windows?
– Go to Control Panel > Programs and Features, select the program, and click Uninstall.

5. What is the purpose of the Task Manager in Windows?
– The Task Manager allows you to view and control processes, monitor system performance, and manage startup applications.

Linux:

1. What is a distribution in Linux?
– A distribution is a version of the Linux operating system that includes the kernel, package management system, desktop environment, and other software.

2. How do you list all files in a directory in Linux?
– Use the ls command.

3. What is the difference between a soft link and a hard link in Linux?
– A soft link is a shortcut to a file or directory, while a hard link is a direct reference to the file or directory.

4. How do you install software in Linux?
– Use the package manager specific to the distribution (e.g., apt-get for Debian-based distributions).

5. What is SSH in Linux?
– SSH (Secure Shell) is a network protocol that allows you to securely access a remote computer over an encrypted connection.

Mac:

1. How do you force quit a frozen application on a Mac?
– Press Command + Option + Escape, select the application, and click Force Quit.

2. What is Time Machine in macOS?
– Time Machine is a backup software application that automatically backs up your files to an external drive.

3. How do you create a new user account in macOS?
– Go to System Preferences > Users & Groups, click the lock icon to make changes, and click the “+” button to add a new user.

4. What is Spotlight in macOS?
– Spotlight is a search feature that allows you to quickly find files, applications, and other content on your Mac.

5. How do you reset the SMC (System Management Controller) on a Mac?
– Shut down the Mac, press Shift + Control + Option + Power for 10 seconds, and then release all keys and turn on the Mac.

By familiarizing yourself with these questions and answers, you’ll be better prepared for your IT Technical Support Level 1 interview. Good luck!
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