EDIT 2: about half a year after I wrote that first edit, my tower died on me – the red lights all randomly started flashing for a few seconds before going black. I decided to message Jackyled since I wasn't sure what my warranty options were (and I've been surprised in the past!) The tower comes with a 1-year warranty, but they were kind enough to offer a discount on my next one, which they really didn't need to do.
But I'm happy to say that the upgraded version of this tower is even better than the one I bought almost a decade ago – it's a bit shorter which means it takes up less space, and now the USB ports are on the sides rather than the bottom, which means there are now 12 outlets (I believe the old one only had 9 or 10). A fantastic upgrade, after receiving some really outstanding customer service. I can emphatically recommend this power tower.
EDIT: my original review was from 2017 – I am still using this tower 7 years later, and it's really withstood the test of time. All of the outlets/ports still work without issue, I've never had any problems with overheating/etc, it still works exactly as well as it did back then. I'm also happy that the tower works with with fast-charge USB-C. The retractable cord isn't even a real issue, since it's not something I ever even have to deal with, it's always plugged in the same spot so I don't have to even think about it.
I will say that the plastic does feel a little cheap, but it's still working after all this time and it was relatively inexpensive so it's kind of a moot point.
ORIGINAL REVIEW: I'm not normally one to write reviews, but I couldn't not shout out the wonderful customer service that this company provided.
I ordered this tower and received a defective unit out of the box – it didn't generate any power and when I shook it, I heard a tiny rattling noise. JACKYLED responded to my email within the day, and told me that due to the defect, they could offer me a return or an exchange, either without sending in my product. I still wanted the tower, so I took the exchange, and two days later, I got my new product.
It works well and as described – charges my phone and other wireless stuff quick, too! The four USB slots are very useful and are basically why I purchased this in the first place. Another thing I love is that the outlets are very strong, and definitely hold the plugs tight once I plug them in.
I guess my only minor complaint would be the fact that it's a little annoying to detract/stretch out the cord of the power strip itself (definitely have to do some cranking of the tower to get it out more than a little, and it's much more of a pain to detract it), but this is a very minor grievance. All in all, very satisfied with this product and JACKYLED!
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