Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
Price: $19.99 - $12.99
(as of Nov 21,2024 08:22:09 UTC – Details)
From the Publisher
Add to Cart
Add to Cart
Add to Cart
Customer Reviews
4.3 out of 5 stars
1,414
4.8 out of 5 stars
51
4.4 out of 5 stars
38
Price
$10.95$10.95 $12.99$12.99 $12.71$12.71
Author
Renée Evenson Karin Hurt and David Dye Tony Beshara
Publisher : HarperCollins Leadership (May 14, 2024)
Language : English
Paperback : 272 pages
ISBN-10 : 140024627X
ISBN-13 : 978-1400246274
Item Weight : 2.31 pounds
Dimensions : 5.54 x 0.74 x 8.39 inches
Customers say
Customers find the book practical, providing simple advice and tools to deal with a variety of issues. They say it features great tips and phrases that are easily applicable and helpful. Readers describe the language as accessible and powerful. They mention the book contains an array of verbal strategies for handling a wide variety of difficult situations.
AI-generated from the text of customer reviews
Navigating workplace conflict can be a challenging experience, but having the right phrases at your disposal can make all the difference. Whether you’re dealing with a difficult coworker or trying to calm an upset customer, here are some powerful phrases to help you de-stress the workday, build collaboration, and diffuse tense situations:
1. “I understand where you’re coming from. Let’s work together to find a solution that works for both of us.”
2. “Let’s take a step back and try to see this situation from each other’s perspective.”
3. “I appreciate your feedback. How can we move forward in a positive way?”
4. “Let’s focus on finding common ground and working towards a resolution.”
5. “I hear your concerns and I’m committed to finding a solution that addresses them.”
6. “Let’s approach this problem as a team and brainstorm possible solutions together.”
7. “I value your input and I believe we can come to a mutually beneficial agreement.”
8. “Let’s strive to communicate openly and honestly to avoid misunderstandings in the future.”
9. “I’m committed to building a positive working relationship with you. How can we move forward collaboratively?”
10. “Let’s take a deep breath and remember that we’re all working towards the same goal.”
By incorporating these powerful phrases into your communication toolkit, you can effectively manage workplace conflict, build collaboration, and create a more positive and productive work environment. Remember, staying calm and empathetic in difficult situations can go a long way in resolving conflicts and maintaining positive relationships with your colleagues and customers.
#Powerful #Phrases #Dealing #Workplace #Conflict #Destress #Workday #Build #Collaboration #Calm #Difficult #Customers
