Rethinking Public Service Delivery: Managing with External Providers by John Alf

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In his latest book, “Rethinking Public Service Delivery: Managing with External Providers,” author John Alf challenges traditional notions of how public services are delivered. Alf argues that governments can benefit from outsourcing certain services to external providers, such as private companies or non-profit organizations, in order to provide more efficient and effective services to citizens.

By leveraging the expertise and resources of external providers, governments can focus on their core functions and better serve the needs of their constituents. Alf provides real-world examples of successful partnerships between governments and external providers, demonstrating how this approach can lead to cost savings, improved service quality, and increased innovation.

“Rethinking Public Service Delivery” is a must-read for policymakers, public administrators, and anyone interested in improving the delivery of public services. Alf’s insightful analysis and practical recommendations offer a roadmap for how governments can effectively manage with external providers to meet the evolving needs of society.
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