Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain: Office o

Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain: Office o

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Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain: Office of Government Commerce

In this installment of our Service Delivery series, we will be discussing the IT Infrastructure Library (ITIL) framework developed by the Office of Government Commerce in Great Britain. ITIL is a set of best practices for IT service management that focuses on aligning IT services with the needs of the business.

The ITIL framework is composed of five core publications that cover different aspects of IT service management, including service strategy, service design, service transition, service operation, and continual service improvement. These publications provide guidance on how to design, deliver, and support IT services effectively and efficiently.

By following the ITIL framework, organizations can improve their service delivery capabilities, enhance customer satisfaction, and optimize their IT infrastructure. ITIL helps organizations to standardize their processes, improve communication and collaboration between different teams, and align IT services with business objectives.

Overall, the ITIL framework is a valuable resource for organizations looking to improve their service delivery practices and achieve better business outcomes. Stay tuned for more insights on service delivery in future posts!
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