Zion modernizes help desk and customer operations with ticket intelligence, knowledge retrieval, and voice/chat agents that escalate cleanly to humans. This page covers AI Customer Segmentation as Zion actually delivers it: scoped work after Discovery, then a pilot or retainer.
What we deliver
Capability
Ticket classification, routing, and suggested resolutions
RAG over your KB, runbooks, and closed tickets
WhatsApp / email / voice intake with CRM write-back
QA sampling so you see what the agent actually said
Outcomes we design for
Lower first-response time without hiring a night shift first
A knowledge base that stays current because agents expose gaps
Metrics your MSP or internal IT can put on a weekly review
This URL describes a it support, itsm & customer operations capability. It is not a self-serve checkout SKU.
Composio is our preferred action layer when an agent must use SaaS apps. We will say so if a simpler n8n or API job is enough.
How the engagement runs
Discovery ($99) — We map the workflow, systems, and the KPI this page is supposed to move. No packaged SKU is assumed.
Design — Architecture, data boundaries, human approvals, and the smallest useful pilot.
Build — Agents, integrations, and dashboards in your environment — Composio-first when apps must talk.
Operate — Runbooks, monitoring, and a retainer if you want Zion to keep the loop healthy.
Who this is for
Founders in LATAM and the US who want bilingual delivery and a written commercial path
Operators who already live in Slack, email, WhatsApp, and a CRM that is only half true
IT directors and MSPs who need a measurable operating loop, not another unused license
Commercial path
Live prices live on /plans/. Typical sequence: Discovery $99 → Consulting $499 → Starter project or Growth retainer. We will not invent a catalog price for AI Customer Segmentation before we have seen your stack.