Customer Success Predictor

Early churn signal detection via usage analytics + support ticket sentiment; auto-create retention playbook per at-risk account.

• Usage analytics churn signal (feature adoption)
• Support ticket sentiment per account
• Auto-created retention playbook per at-risk account
• CSM engagement score card per tier cohort

• Proactively retain customers before they churn
• Shared context across CSM + engineering + product
• Retention playbook = no more fire-drill
• Churn signal visible in real-time