IT Help Desk (AI-Powered)

AI triage + KB auto-resolution, ticket routing, asset CMDB auto-link, and agent copilot with runbook-snippet suggestion per ticket.

• AI triage auto-categorise ticket
• KB article suggestion per ticket similarity
• Auto-routing to correct team/queue
• Agent copilot with runbook snippet per ticket

• 50%+ self-serve without human agent
• Triage time from minutes to seconds
• Categorise ticket = correct queue on first try
• Agent copilot = fewer escalations, faster close