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IT
Outsourced IT Helpdesk (Tier 1-2)
White-label or co-branded IT helpdesk. Certified technicians handle password resets, software issues, hardware troubleshooting, onboarding.
Features & Capabilities
- Unlimited tickets (phone, chat, email)
- CompTIA A+ certified technicians
- Under 5-min first response
- Escalation for complex issues
- Your environment knowledge base
- SLA-backed response times
Benefits
- 24/7 support without hiring
- Under 5-min response
- Scales for onboarding surges
- Detailed ticket analytics