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IT support, ITSM & customer operations
IT Remote Support Quality Assurance
Zion modernizes help desk and customer operations with ticket intelligence, knowledge retrieval, and voice/chat agents that escalate cleanly to humans. This page covers IT Remote Support Quality Assurance as Zion actually delivers it: scoped work after Discovery, then a pilot or retainer.
What we deliver
Capability
Ticket classification, routing, and suggested resolutions
RAG over your KB, runbooks, and closed tickets
WhatsApp / email / voice intake with CRM write-back
QA sampling so you see what the agent actually said
Outcomes we design for
Lower first-response time without hiring a night shift first
A knowledge base that stays current because agents expose gaps
Metrics your MSP or internal IT can put on a weekly review
Composio is our preferred action layer when an agent must use SaaS apps. We will say so if a simpler n8n or API job is enough.
Zion has delivered automation for fintech, healthcare, logistics, SaaS, and professional services — the pattern transfers; the integrations do not.
How the engagement runs
Discovery ($99) — We map the workflow, systems, and the KPI this page is supposed to move. No packaged SKU is assumed.
Design — Architecture, data boundaries, human approvals, and the smallest useful pilot.
Build — Agents, integrations, and dashboards in your environment — Composio-first when apps must talk.
Operate — Runbooks, monitoring, and a retainer if you want Zion to keep the loop healthy.
Who this is for
Security, finance, or ops leads who will not approve an agent without an audit trail
Founders in LATAM and the US who want bilingual delivery and a written commercial path
Operators who already live in Slack, email, WhatsApp, and a CRM that is only half true
Commercial path
Live prices live on /plans/. Typical sequence: Discovery $99 → Consulting $499 → Starter project or Growth retainer. We will not invent a catalog price for IT Remote Support Quality Assurance before we have seen your stack.
Scope IT Remote Support Quality Assurance the honest way.