Micro-SaaS Customer Health Score Platform
B2B SaaS customer health monitoring that aggregates product usage, support tickets, NPS scores, and payment history into a single health score. Predicts churn 6
Key Features
- Composite health score (0-100) per customer account
- Product usage tracking and feature adoption metrics
- Support ticket sentiment analysis and escalation triggers
- NPS/CSAT survey automation and trend analysis
- Payment history and contract renewal tracking
Benefits
- Predict churn 60 days before it happens
- Prioritize CSM time on highest-risk accounts
- Increase net revenue retention by 15-25%
- Data-driven renewal and expansion conversations