Micro-SaaS Customer Health Score Platform
B2B SaaS customer health monitoring that aggregates product usage, support tickets, NPS scores, and payment history into a single health score. Predicts churn 60 days in advance.
Key Features
- Composite health score (0-100) per customer account
- Product usage tracking and feature adoption metrics
- Support ticket sentiment analysis and escalation triggers
- NPS/CSAT survey automation and trend analysis
- Payment history and contract renewal tracking
- Automated playbooks for at-risk accounts
- Slack/Teams alerts for health score drops
- Executive dashboard with portfolio health overview
Benefits
- Predict churn 60 days before it happens
- Prioritize CSM time on highest-risk accounts
- Increase net revenue retention by 15-25%
- Data-driven renewal and expansion conversations
Pricing
Basic: $99/mo | Pro: $299/mo | Enterprise: Custom
Get Started
Contact us to get started with Micro-SaaS Customer Health Score Platform:
📞 +1 302 464 0950
✉ kleber@ziontechgroup.com
📍 364 E Main St STE 1008, Middletown, DE 19709
🌐 ziontechgroup.com