Predictive Churn Risk Scoring

Machine learning model to predict which customers will churn with 90%+ accuracy; trigger retention workflows before cancellation.

• Feature engineering from usage & billing data
• Gradient boosting & survival analysis models
• Risk score per account (1-100)
• Automated retention offer triggers
• Dashboard with cohort analysis

• Reduce monthly churn by 25%
• Target retention spend efficiently
• Identify at-risk accounts before they leave
• Improve LTV prediction accuracy