AI Emotion Analytics for CX
Real-time emotion detection from text, voice, and video for customer experience. Sentiment trends, frustration prediction, and agent coaching signals for contact centers.
Key Features
- Multi-modal emotion detection (text, voice, face)
- Real-time customer sentiment scoring
- Frustration and escalation prediction
- Agent coaching signals during calls
- Emotion trend analytics and reporting
- Customer journey emotion mapping
- Integration with Genesys, Five9, NICE CXone
Benefits
- Detect frustration before customers churn
- Real-time coaching improves agent performance
- Emotion trends reveal systemic CX issues
- Data-driven CX improvement
Pricing
Basic: $499/mo | Pro: $1,499/mo | Enterprise: $4,999/mo
Get Started
Contact us to get started with AI Emotion Analytics for CX:
📞 +1 302 464 0950
✉ kleber@ziontechgroup.com
📍 364 E Main St STE 1008, Middletown, DE 19709
🌐 ziontechgroup.com