Zion modernizes help desk and customer operations with ticket intelligence, knowledge retrieval, and voice/chat agents that escalate cleanly to humans. This page covers W174 Customer Success AI as Zion actually delivers it: scoped work after Discovery, then a pilot or retainer.
What we deliver
Capability
Ticket classification, routing, and suggested resolutions
RAG over your KB, runbooks, and closed tickets
WhatsApp / email / voice intake with CRM write-back
QA sampling so you see what the agent actually said
Outcomes we design for
Lower first-response time without hiring a night shift first
A knowledge base that stays current because agents expose gaps
Metrics your MSP or internal IT can put on a weekly review
If a previous sitemap advertised this path without a file, this page is the real closer: scope first, then build.
This URL describes a it support, itsm & customer operations capability. It is not a self-serve checkout SKU.
How the engagement runs
Discovery ($99) — We map the workflow, systems, and the KPI this page is supposed to move. No packaged SKU is assumed.
Design — Architecture, data boundaries, human approvals, and the smallest useful pilot.
Build — Agents, integrations, and dashboards in your environment — Composio-first when apps must talk.
Operate — Runbooks, monitoring, and a retainer if you want Zion to keep the loop healthy.
Who this is for
Operators who already live in Slack, email, WhatsApp, and a CRM that is only half true
IT directors and MSPs who need a measurable operating loop, not another unused license
Security, finance, or ops leads who will not approve an agent without an audit trail
Commercial path
Live prices live on /plans/. Typical sequence: Discovery $99 → Consulting $499 → Starter project or Growth retainer. We will not invent a catalog price for W174 Customer Success AI before we have seen your stack.