AI Real-Time Copilot for Support
Real-time AI copilot for support agents: suggests answers, retrieves knowledge, drafts responses, and detects escalation signals mid-conversation. Reduce AHT by
Key Features
- Real-time response suggestions
- Knowledge retrieval from KB and CRM
- Auto-draft responses in agent tone
- Escalation signal detection
- Sentiment-guided reply adjustment
Benefits
- Reduce average handle time by 30%
- New agents perform like veterans instantly
- Consistent quality across all responses
- Escalation detection prevents CSAT drops
Pricing Options
Enterprise
$149/user/mo/mo