Outsourced IT Help Desk
24/7 outsourced IT help desk with certified technicians: L1/L2 support, ticket management, knowledge base, and SLA guarantees. US-based or global.
Key Features
- 24/7 L1 and L2 technical support
- Ticket management and escalation
- Knowledge base and self-service portal
- Remote desktop support
- Onboarding and offboarding assistance
- SLA guarantees with penalties
- Multi-channel (phone, chat, email, portal)
Benefits
- 24/7 support without hiring
- SLA guarantees response and resolution times
- Certified technicians, not generalists
- Scales with your organization
Pricing
Basic: $15/user/mo | Pro: $25/user/mo | Enterprise: $40/user/mo
Get Started
Contact us to get started with Outsourced IT Help Desk:
📞 +1 302 464 0950
✉ kleber@ziontechgroup.com
📍 364 E Main St STE 1008, Middletown, DE 19709
🌐 ziontechgroup.com