ITIL Service Management Platform
ITIL-aligned ITSM: incident, problem, change, and release management with CMDB, knowledge base, and self-service portal.
Key Features
- Incident and problem management
- Change and release management
- CMDB with auto-discovery
- Knowledge base and self-service
- Service catalog and request management
Benefits
- ITIL best practices out of the box
- CMDB auto-discovery keeps data current
- Self-service portal reduces ticket volume
- SLA tracking ensures service quality