HelpDesk Lite — Simple Ticketing

Lightweight help desk: ticket management, knowledge base, SLA tracking, canned responses. No bloat.

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What we deliver

Capabilities

  • Ticket request management
  • Multi-channel (email
  • portal
  • chat)
  • Knowledge base and canned responses
  • SLA tracking and escalation
  • Customer satisfaction surveys
  • Agent collision detection
  • Integration with Slack
  • email
  • Zapier

Business value

  • Simple and fast
  • not complex
  • Multi-channel in one inbox
  • Canned responses speed up agents
  • CSAT surveys measure quality

Pricing model

  • basic: $15/agent/mo
  • pro: $25/agent/mo
  • enterprise: $45/agent/mo

Contact options

  • /services/w177-helpdesk-lite
  • kleber@ziontechgroup.com
  • +1 302 464 0950

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