HelpDesk Lite — Simple Ticketing

Lightweight help desk: ticket management, knowledge base, SLA tracking, canned responses. No bloat.

Key Features

• Ticket request management
• Multi-channel (email
• portal
• chat)
• Knowledge base and canned responses
• SLA tracking and escalation
• Customer satisfaction surveys
• Agent collision detection
• Integration with Slack
• email
• Zapier

Benefits

• Simple and fast
• not complex
• Multi-channel in one inbox
• Canned responses speed up agents
• CSAT surveys measure quality

Pricing

Basic: $15/agent/mo  |  Pro: $25/agent/mo  |  Enterprise: $45/agent/mo

Get Started

Contact us to get started with HelpDesk Lite — Simple Ticketing:

📞 +1 302 464 0950
✉ kleber@ziontechgroup.com
📍 364 E Main St STE 1008, Middletown, DE 19709
🌐 ziontechgroup.com

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