Six Key Communication Skills for Records and Information Managers

Six Key Communication Skills for Records and Information Managers

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Communication is a crucial skill for records and information managers, as they are responsible for conveying important information to various stakeholders within an organization. Here are six key communication skills that are essential for success in this role:

1. Active listening: Records and information managers must be able to listen attentively to the needs and concerns of colleagues, clients, and other stakeholders. By actively listening, they can better understand the information being shared and respond appropriately.

2. Clarity and conciseness: Effective communication in the records and information management field requires clear and concise messaging. Managers must be able to convey complex information in a way that is easily understood by others.

3. Written communication: Records and information managers often communicate through written reports, emails, and other forms of written communication. It is important for them to have strong writing skills in order to clearly convey information and ensure accuracy.

4. Interpersonal skills: Building relationships with colleagues, clients, and other stakeholders is vital for records and information managers. Strong interpersonal skills, such as empathy, patience, and diplomacy, are essential for effective communication in this role.

5. Presentation skills: Records and information managers may need to present information to large groups or senior leadership within an organization. Strong presentation skills, including the ability to engage an audience and communicate key points effectively, are important for success in this aspect of the role.

6. Conflict resolution: In the course of their work, records and information managers may encounter conflicts or disagreements with colleagues or clients. The ability to resolve conflicts calmly and diplomatically is an important communication skill for managing relationships and maintaining productivity.

By honing these key communication skills, records and information managers can effectively convey information, build relationships, and contribute to the success of their organization.
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