Spinning Up ServiceNow: IT Service Managers’ Guide to Successful User Adoption

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Publisher ‏ : ‎ Apress; 1st ed. edition (March 10, 2017)
Language ‏ : ‎ English
Paperback ‏ : ‎ 259 pages
ISBN-10 ‏ : ‎ 1484225708
ISBN-13 ‏ : ‎ 978-1484225707
Item Weight ‏ : ‎ 13.2 ounces
Dimensions ‏ : ‎ 6.1 x 0.6 x 9.25 inches

Spinning Up ServiceNow: IT Service Managers’ Guide to Successful User Adoption

As an IT service manager, one of your most important tasks is ensuring successful user adoption of new technology platforms. When it comes to implementing ServiceNow, a powerful IT service management tool, the key to success lies in getting your team on board and using the platform effectively.

To help you navigate the process of spinning up ServiceNow and driving user adoption, we’ve put together a comprehensive guide with tips and best practices. Here are some key steps you can take to ensure successful adoption of ServiceNow within your organization:

1. Engage with stakeholders early on: Before rolling out ServiceNow, make sure to engage with key stakeholders across the organization to understand their needs and concerns. By involving them in the decision-making process and addressing any potential roadblocks upfront, you can increase buy-in and support for the new platform.

2. Provide comprehensive training: To ensure that your team is equipped to use ServiceNow effectively, offer comprehensive training sessions that cover all aspects of the platform. Consider providing hands-on training, webinars, and documentation to help users get up to speed quickly.

3. Create a clear communication plan: Effective communication is key to driving user adoption. Develop a clear communication plan that outlines key milestones, updates, and resources related to ServiceNow. Make sure to keep users informed about upcoming changes and provide ongoing support as needed.

4. Encourage feedback and continuous improvement: Encourage users to provide feedback on their experience with ServiceNow and use this feedback to drive continuous improvement. By listening to user input and making necessary adjustments, you can ensure that the platform meets the evolving needs of your organization.

By following these best practices and taking a proactive approach to user adoption, you can successfully spin up ServiceNow within your organization and drive long-term value for your IT service management team.
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