SPRINGFIELD, Ohio (WKRC) – An Ohio-based power company added a surcharge to customers who pay their bill from a bank account without autopay.
According to WFMJ, FirstEnergy Corp, an electric utility company and parent company of Ohio Edison, has added a surcharge to its customers who are paying their monthly bill from their checking accounts.
When speaking to the station about the new policy, a FirstEnergy spokesperson explained that its new third-party electronic payment processor, ACI Speedpay, is charging the business a 50-cent per transaction fee for one-time payments.
Those who used their bank routing numbers but were not signed up for autopay were previously not charged any service fees by Ohio Edison.
The following residential customers who are enrolled in auto payments will not be charged fees, per WFMJ:
- Those using AutoPay Credit Card programs
- Those using AutoPay Bank Account programs
- Commercial customers who are enrolled in the AutoPay Bank Account program
“By processing electronic payments through a third-party vendor, we can more seamlessly maintain compliance and better serve our customers by continuing to offer additional payment options,” the Ohio Edison spokesperson told WFMJ.
According to the station, Ohio Edison will now offer more ways to pay, including PayPal and Venmo.
If you’re an Ohio Edison customer who has questions or concerns, you can contact the company by calling its customer service line at 1-800-633-4766 or send an email through its official website.
“Attention Ohio Customers: Power Company Introduces New Surcharge for Manual Bill Payments”
Tags:
Ohio power company, surcharge, bank payment, autopay, customer fees, billing, electricity, utility company, Ohio residents, payment options, financial charges
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