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Russia says U.S. relations are on brink of collapse, refuses to confirm Trump call claim
The Kremlin said Monday that U.S.-Russia relations were on the brink of collapse and refused to confirm whether Russian President Vladimir Putin had spoken with President Donald Trump, despite Trump saying so Sunday.
Russian Deputy Foreign Minister Sergei Ryabkov told a media conference Monday that relations with Washington “are balancing on the brink of a breakup” and reiterated that the war in Ukraine would last until Kyiv drops its ambitions to join NATO and withdraws from the four regions occupied by Russian forces.
In remarks suggesting Moscow is maintaining its tough negotiating stance, Ryabkov said that “we simply imperatively need to get … the new U.S. administration to understand and acknowledge that without resolving the problems that are the root causes of the crisis in Ukraine, it will not be possible to reach an agreement.”
President Donald Trump and Russian President Vladimir Putin.Getty Images Kremlin spokesperson Dmitry Peskov said the same day that he would “neither confirm nor deny” Trump’s comments to reporters on Air Force One on Sunday that he and Putin had spoken in his first officially acknowledged contact with the Russian leader since 2022.
Referring to his contact with the Russian leader, Trump told reporters, “let’s just say I’ve had it … and I expect to have many more conversations. We have to get that war ended.”
“I hate to see all these young people being killed. The soldiers are being killed by the hundreds of thousands,” he said, but declined to provide any more details about how many times the two had spoken, responding, “I’d better not say.”
The remarks from Trump and spokespeople for the Kremlin come at a crucial juncture for the war in Ukraine, with Kyiv and its European neighbors nervously awaiting details of Trump’s peace plan to end the conflict that Russia launched with its full-scale invasion three years ago.
A woman looks out from the destroyed balcony of an apartment in the Russian-controlled Ukrainian town of Makiivka on Sunday.AFP – Getty Images Between winning election in November and being inaugurated last month, Trump said he planned to end the war in a single day upon taking office.
Referring to Trump’s remarks Sunday, Keir Giles, a senior fellow of the Russia and Eurasia Program at the London think-tank Chatham House, said “it would be tempting to think that this was all part of a careful plan for not releasing information too early in order not to bridge this process.”
“Or it could simply be that, as seems to be the case with Trump’s earlier promises of immediate action to bring the conflict to an end, that there isn’t, in fact, a plan yet,” he told NBC News.
Giles added that more clarity on the situation may come later this week, with Ukrainian President Volodymyr Zelenskyy due to attend the high-profile Munich Security Conference, which senior U.S. officials are also attending.
Trump’s national security adviser, Mike Waltz, told NBC News’ “Meet the Press” on Sunday that the U.S. officials would be “talking through the details of how to end this war and that will mean getting both sides to the table.”
Trump and Volodymyr Zelenskyy meet at Trump Tower in New York last year.Shannon Stapleton / Reuters file He added that Trump would be “prepared to tax, to tariff, to sanction” Moscow to get Putin to the negotiating table, while also stripping back assistance to Ukraine to force European allies to ramp up support to Ukraine.
Ryabkov’s comments today came after Zelenskyy told the British broadcaster ITV last week that he was ready to hold talks with Russia as long as “I had an understanding that America and Europe will not abandon us and they will support us and provide security guarantees.”
The Ukrainian leader also told Reuters on Sunday that it was important he meets Trump before any negotiations with Putin, “otherwise, it will look like a dialogue about Ukraine without Ukraine.”
A Russian drone attack on Kyiv late Sunday injured a woman and damaged several houses in the northeastern city of Sumy, Ukrainian officials said Monday.
Relations between the United States and Russia have reached a critical point, with the Russian government declaring that they are on the brink of collapse. This statement comes as Russian officials refuse to confirm President Trump’s claim that he had a phone call with Russian President Vladimir Putin.The escalating tensions between the two countries have raised concerns about the future of diplomatic relations and the potential for further conflict. The lack of communication and transparency between the two leaders only adds to the uncertainty surrounding the situation.
As the world watches closely to see how this situation unfolds, it is clear that the relationship between the United States and Russia is at a crossroads. The actions and decisions made in the coming days will have far-reaching implications for global politics and security.
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- Russia-U.S. relations
- International diplomacy
- Trump administration
- Political tensions
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- Russia news
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- Donald Trump
- Foreign policy
- Global politics
#Russia #U.S #relations #brink #collapse #refuses #confirm #Trump #call #claim
The Evolution of Help Desks: From Call Centers to AI Chatbots
Help desks have come a long way since their inception as call centers, where customers would dial a toll-free number to speak with a representative about their technical issues. With advancements in technology and the rise of artificial intelligence (AI), help desks have evolved into AI chatbots that provide instant support and assistance to customers.The traditional call center model was often plagued with long wait times, frustrating automated menus, and limited availability. Customers would have to navigate through a series of prompts before finally reaching a live representative who may or may not be able to solve their problem. This led to a poor customer experience and decreased satisfaction with the company’s support services.
Enter AI chatbots, the next evolution of help desks. These virtual assistants are powered by machine learning algorithms that can understand natural language and provide personalized responses to customer inquiries. AI chatbots are available 24/7, eliminating the need for customers to wait on hold or navigate through cumbersome menus. They can quickly troubleshoot issues, provide step-by-step instructions, and even escalate complex problems to a human agent if necessary.
AI chatbots have revolutionized the way companies provide customer support. They are efficient, cost-effective, and scalable, allowing businesses to handle a large volume of inquiries simultaneously. By leveraging AI technology, companies can improve response times, reduce customer wait times, and increase overall customer satisfaction.
Furthermore, AI chatbots can collect valuable data on customer interactions, preferences, and pain points. This data can be used to improve products and services, tailor marketing campaigns, and enhance the overall customer experience. By analyzing customer feedback and behavior, companies can identify trends and patterns that can help them better understand their customers and anticipate their needs.
In conclusion, the evolution of help desks from call centers to AI chatbots represents a significant advancement in customer support technology. AI chatbots offer a more efficient, personalized, and scalable solution for businesses looking to provide exceptional customer service. By embracing AI technology, companies can streamline their support processes, improve customer satisfaction, and gain valuable insights into their customer base. The future of help desks is bright, thanks to the power of artificial intelligence.
Carlo Ancelotti slams ‘inexplicable’ red card call, player ‘sorry’ for foul
Carlo Ancelotti branded the decision to not send off Espanyol‘s Carlos Romero — who later went on to score the only goal in his team’s 1-0 win over Real Madrid — as “inexplicable” on Saturday, after the defender apologised for his challenge on Kylian Mbappé.
Romero was shown a yellow card by referee Alejandro Muñiz Ruiz for his foul on Mbappé in the 61st minute, bringing down the Madrid forward with a tackle from behind as he broke away on the counter attack.
The defender later went on to score a dramatic 85th minute winner, with the defeat leaving leaders Real just one point clear of rivals Atlético Madrid at the top of the LaLiga table.
“The decision the referee and the VAR took is inexplicable,” Ancelotti told a post-match news conference. “Everyone saw it. The most important thing is to protect the player. It’s a clear foul, a very ugly challenge. Fortunately nothing happened in terms of an injury, but the VAR is there for that. It’s inexplicable to us that he didn’t show a red card.”
Speaking after the final whistle, Romero said he had apologised to Mbappé.
“I knew that it’s impossible to stop [Mbappé] on the run,” he told DAZN. “I did what I could to stop him. The challenge was a bit ugly, I didn’t like that, and I said sorry to him.”
Espanyol coach Manolo González said there had been no intent on Romero’s part to injure Mbappé.
“It was a tough challenge, but it was meant to stop the counterattack, not to hurt the opponent,” González told DAZN.
Madrid were also angered by the first-half decision to disallow a Vinícius Júnior goal for a foul by Mbappé.
“The game was difficult,” Ancelotti admitted. “We did some things well. We had control, above all in the second half, and we had chances. We had a goal ruled out, we hit the woodwork. We had 20 shots on goal. Espanyol played well in transitions, defended well, they caught us out of shape and they scored.”
Madrid defender Antonio Rüdiger was withdrawn with an injury in the 15th minute, ahead of a run of games which will see Madrid play Leganés in a Copa del Rey quarterfinal, before hosting rivals Atlético in the derby next Saturday, and then visiting Manchester City in the first leg of their Champions League knockout phase playoff.
The team are already without Dani Carvajal and Éder Militão in defence — while David Alaba has only just returned from a long-term absence — with the transfer window set to close on Monday.
“Rudiger has a muscular injury, now we’ll have to assess it,” Ancelotti said. “We’ve talked about [signings], we’ve thought about it and we know what we have to do.”
Carlo Ancelotti, the manager of Everton, has expressed his frustration with the referee’s decision to give a red card to one of his players in their recent match. The player in question has also issued an apology for his actions.In a post-match press conference, Ancelotti slammed the red card call as ‘inexplicable’ and questioned the referee’s judgment. He believed that the decision had a significant impact on the outcome of the game and felt that it was unfair to his team.
The player who received the red card also spoke out, expressing his remorse for the foul that led to his sending off. He acknowledged that his actions were reckless and apologized to his teammates, the fans, and the coaching staff.
Despite the setback, Ancelotti remains confident in his team’s ability to bounce back from this defeat. He is determined to learn from this experience and focus on improving their performance in future matches.
Overall, this incident serves as a reminder of the unpredictability of football and the importance of maintaining composure in high-pressure situations. Ancelotti and his team will now look to regroup and continue their pursuit of success in the remainder of the season.
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Carlo Ancelotti, red card controversy, player apology, football news, referee decision, controversial foul, sports headlines
#Carlo #Ancelotti #slams #inexplicable #red #card #call #player #foulOklahoma’s Brent Venables to call plays, adds 2 assistants
Oklahoma head coach Brent Venables will handle defensive playcalling responsibilities for the Sooners in 2025, he announced in a statement Saturday, assuming full control of the program’s defense for the first time since took over in late 2021.
Oklahoma has spent more than a month searching for its next defensive coordinator since former playcaller Zac Alley left for the same role at West Virginia on Dec. 29 after one season with the Sooners.
Venables’ announcement came as Oklahoma introduced a pair of defensive assistants Saturday — former Arkansas State defensive coordinator Nate Dreiling and former Clemson defensive playcaller Wes Goodwin.
“I have reflected on all facets of our program over the past several weeks,” Venables, entering his fourth season at Oklahoma, said in a statement. “Since I was hired as head coach, we have carefully assembled the defensive personnel and scheme that is suited to compete at the highest level, and we’ve built a deep and talented roster ready for the moment. I have high expectations for our program and will do everything in my power to achieve our goals for our players. To that end, I will take over defensive playcalling responsibilities for the 2025 season.”
Drieling, who will coach inside linebackers, was hired at Arkansas State last month after spending one season at Utah State, where he served as defensive coordinator and interim head coach last fall, leading the Aggies to a 4-8 finish after replacing Blake Anderson. Goodwin replaced Venables as Clemson’s defensive coordinator in 2022 and spent three seasons leading the Tigers defense before his firing following the 2025 campaign.
The pair of defensive minds follow first-year offensive coordinator Ben Arbuckle as the latest additions to Venables’ staff this offseason.
“Adding Nate and Wes to our team, with their extensive and diverse experience, simply adds to my expectations and excitement for our defensive unit,” Venables said. “I’m energized by the prospect of getting back into playcalling and for the continued momentum I see us gaining with the strategic moves we’re making on both sides of the ball.”
A three-time national champion coordinator, Venables’ decision to return to playcalling marks the latest evolution in his approach since taking over the Sooners. Former Oklahoma defensive coordinator Ted Roof served as the program’s playcaller for the 2022 and 2023 seasons before Venables turned to Alley, 31, in 2024.
Oklahoma finished 19th nationally and fifth across the SEC in total defense (318.2 yards per game) this past season.
Oklahoma football fans, get ready for some exciting news! Former defensive coordinator Brent Venables is set to return to the Sooners program and will be calling plays on defense. In addition, Venables has added two new assistant coaches to his staff to help bolster the defense and continue Oklahoma’s tradition of dominance on that side of the ball.With Venables at the helm, Oklahoma’s defense is sure to be in good hands. Known for his aggressive play-calling and ability to develop young talent, Venables has a proven track record of success in building strong defenses. His return to Oklahoma is sure to bring a renewed sense of energy and excitement to the program.
The addition of two new assistant coaches will also provide a boost to the defense. With fresh perspectives and new ideas, these coaches will help Venables implement his game plan and develop the players to reach their full potential.
Sooner Nation, get ready for an exciting season ahead as Oklahoma’s defense looks to make a statement under the leadership of Brent Venables and his new coaching staff. Let’s cheer on our Sooners as they strive for greatness on the gridiron! Boomer Sooner! #OUDNA #BoomerSooner
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- Oklahoma football news
- Brent Venables coaching updates
- Oklahoma defensive coordinator
- College football coaching changes
- Brent Venables play calling
- Oklahoma Sooners coaching staff
- College football assistant coaches
- Oklahoma defensive strategy
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#Oklahomas #Brent #Venables #call #plays #adds #assistants
Saudi Arabia plans to invest $600 billion in U.S. over next 4 years, crown prince says in call with Trump
Dubai, United Arab Emirates — Saudi Arabia‘s crown prince said Thursday the kingdom wants to invest $600 billion in the United States over the next four years, comments that came after President Trump put a price tag on returning to the kingdom as his first foreign trip.
Mr. Trump’s 2017 trip to Saudi Arabia upended a tradition of U.S. presidents first heading to the United Kingdom as their first trip abroad. It also underscored his administration’s close ties to the rulers of the oil-rich Gulf states as his eponymous real estate company has pursued deals across the region as well.
The comments from Crown Prince Mohammed bin Salman, reported early Thursday by the state-run Saudi Press Agency, came in a phone call with Mr. Trump.
Evan Vucci / AP
“The crown prince affirmed the kingdom’s intention to broaden its investments and trade with the United States over the next four years, in the amount of $600 billion, and potentially beyond that,” the report said.
The readout didn’t elaborate on where those investments and trade could be placed. The U.S. in recent years has increasingly pulled away from relying on Saudi oil exports, which were the bedrock of their relationship for decades. Saudi sovereign wealth funds have taken large stakes in American businesses while also looking at sports, as well.
Saudi Arabia does, however, rely predominantly on U.S.-made weapons and defense systems, which could be a part of the investment.
There was no immediate readout from the White House on the call. It also wasn’t immediately clear if Mr. Trump’s call with the crown prince was his first with a foreign leader since re-entering the White House. However, it was the first such call to be reported.
The crown prince, the de facto ruler of the oil-rich kingdom, also spoke with U.S. Secretary of State Marco Rubio early Thursday.
On Monday after his inauguration, Mr. Trump talked about possibly heading to the kingdom again as his first foreign trip, as he did in 2017.
“The first foreign trip typically has been with the U.K. but … I did it with Saudi Arabia last time because they agreed to buy $450 billion worth of our products,” Mr. Trump told journalists in the Oval Office. “If Saudi Arabia wanted to buy another $450 billion or $500 – we’ll up it for all the inflation – I think I’d probably go.”
The 2017 visit to the kingdom set in motion a yearslong boycott of Qatar by four Arab nations, including the kingdom.
Mr. Trump maintained close relations with Saudi Arabia, even after Prince Mohammed was implicated in the 2018 killing and dismemberment of Washington Post columnist Jamal Khashoggi in Istanbul. The kingdom also had been talking for years with the Biden administration about a wider deal to recognize Israel in exchange for U.S. defense protections and other support.
The $600 billion pledge, which dwarves the gross domestic product of many nations, also comes as the kingdom faces budgetary pressures of its own. Global oil prices remain depressed years after the height of the coronavirus pandemic, affecting the kingdom’s revenues.
Meanwhile, Prince Mohammed also wants to continue his $500 billion project at NEOM, a new city in Saudi Arabia’s western desert on the Red Sea. It also will need to build tens of billions of dollars’ worth of new stadiums and infrastructure ahead of hosting the 2034 FIFA World Cup.
In a recent call with President Trump, Saudi Arabia’s Crown Prince Mohammed bin Salman announced plans to invest a whopping $600 billion in the United States over the next four years. This major investment is expected to cover a wide range of sectors, including technology, infrastructure, and energy. Stay tuned for more updates on this exciting development! #SaudiInvestment #EconomicBoost #PartnershipGoals
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- Crown Prince Trump call
- Saudi Arabia $600 billion investment
- Saudi Arabia US investment plan
- Crown Prince investment in US
- Saudi Arabia investment news
- Trump and Saudi Arabia investment
- Saudi Arabia economic news
- Crown Prince economic plan
- US-Saudi Arabia investment partnership
#Saudi #Arabia #plans #invest #billion #U.S #years #crown #prince #call #Trump
The Evolution of Help Desk: From Call Centers to AI Chatbots
The evolution of help desks has come a long way from traditional call centers to the use of artificial intelligence (AI) chatbots. In the past, customers would have to wait on hold for long periods of time to speak with a representative, only to potentially be transferred multiple times before getting their issue resolved. This process was not only frustrating for customers but also costly and inefficient for businesses.With the advancement of technology, help desk services have transitioned to more efficient and user-friendly solutions. One of the most significant developments in recent years has been the introduction of AI chatbots. These virtual assistants are programmed to understand and respond to customer inquiries in real-time, providing immediate assistance without the need for human intervention.
AI chatbots are able to handle a wide range of customer issues, from simple inquiries to complex problem-solving tasks. They can provide instant responses, 24/7 support, and personalized recommendations based on customer data. This level of efficiency not only improves customer satisfaction but also allows businesses to save time and resources by automating repetitive tasks.
In addition to AI chatbots, help desks have also evolved to incorporate self-service portals and knowledge bases. These online resources allow customers to find answers to common questions and troubleshoot issues on their own without having to contact a support representative. This self-service approach not only empowers customers to solve problems independently but also reduces the workload for help desk staff.
Overall, the evolution of help desks from call centers to AI chatbots has revolutionized the way businesses provide customer support. By leveraging technology to streamline processes and improve efficiency, companies can enhance the customer experience and drive greater satisfaction and loyalty. As technology continues to advance, the future of help desk services will likely see further integration of AI, machine learning, and other innovative solutions to meet the evolving needs of customers in an increasingly digital world.
The Evolution of Help Desk Support: From Call Centers to AI Chatbots
In today’s digital age, the way companies provide customer support has evolved drastically. Gone are the days of long wait times on the phone with a call center agent, as more and more companies are turning to AI chatbots to provide instant and efficient help desk support.The evolution of help desk support can be traced back to the traditional call center model. Call centers were once the primary means of providing customer support, with agents fielding calls from customers and attempting to resolve their issues over the phone. While call centers were effective in their time, they often led to long wait times and frustration for customers who were looking for quick solutions to their problems.
As technology advanced, companies began to explore new ways to provide customer support. One of the most significant advancements in recent years has been the introduction of AI chatbots. These intelligent bots are programmed to answer customer queries and provide solutions to common problems in real-time, without the need for human intervention.
AI chatbots have revolutionized the way companies provide help desk support. They are available 24/7, can handle multiple customer inquiries simultaneously, and provide instant responses to customer queries. This has resulted in faster resolution times and increased customer satisfaction.
Another benefit of AI chatbots is their ability to learn and improve over time. By analyzing customer interactions and feedback, chatbots can continuously improve their responses and provide more accurate solutions to customer problems. This results in a more personalized and efficient customer support experience.
While AI chatbots have certainly transformed the help desk support landscape, it’s important to note that they are not a replacement for human agents. There are still instances where human intervention is necessary, especially for complex or sensitive customer inquiries. However, by incorporating AI chatbots into their customer support strategy, companies can provide a more streamlined and efficient support experience for their customers.
In conclusion, the evolution of help desk support from call centers to AI chatbots has significantly improved the way companies interact with their customers. By leveraging the power of AI technology, companies can provide faster, more personalized, and more efficient support to their customers, leading to increased customer satisfaction and loyalty. The future of help desk support is undoubtedly bright, with AI chatbots leading the way towards a more seamless and customer-centric support experience.
The Evolution of Help Desks: From Call Centers to Omnichannel Support
Help desks have come a long way since their early days as call centers. The evolution of technology and customer expectations has led to the development of omnichannel support, a seamless and integrated approach to customer service that leverages multiple channels for communication.In the past, help desks were primarily focused on providing support over the phone. Customers would call in with their issues and a customer service representative would try to troubleshoot and resolve the problem over the phone. This method was effective for its time, but as technology advanced and customer preferences shifted, businesses began to realize the limitations of a phone-only support system.
As the internet became more prevalent, companies started to offer email support as an alternative to phone calls. This allowed customers to submit their issues in writing and receive a response in a timely manner. Email support was a great addition to help desks, but it also had its drawbacks. Responses could be delayed, leading to frustrated customers and potentially negative reviews.
The rise of social media also changed the game for help desks. Customers began to use platforms like Twitter and Facebook to reach out to companies with their issues. This forced businesses to adapt and create social media teams dedicated to responding to customer inquiries and complaints in real-time. Social media support allowed for more immediate responses and increased transparency, as customers could see public interactions between companies and their customers.
Today, help desks have evolved even further with the introduction of omnichannel support. This approach integrates multiple communication channels, such as phone, email, chat, social media, and self-service portals, to provide a seamless and consistent customer experience. Customers can choose the channel that is most convenient for them, and their interactions are tracked across all channels to ensure a personalized and efficient support experience.
Omnichannel support also allows for better data collection and analysis, enabling businesses to identify trends and patterns in customer issues and preferences. This data can be used to improve products and services, as well as tailor support strategies to meet the needs of customers more effectively.
The evolution of help desks from call centers to omnichannel support reflects the changing landscape of customer service. Businesses are now expected to provide support across a variety of channels, and those that embrace this shift are better positioned to meet the needs of their customers and stay ahead of the competition. As technology continues to advance, it will be interesting to see how help desks evolve further to meet the ever-changing demands of the modern consumer.
Irving ISD administrator resigns after video sparks Texas Gov. Abbott to call for investigation
An Irving Independent School District administrator resigned this week after Texas Gov. Greg Abbott called for his firing.
In a social media post, Abbott called for both “criminal and civil investigations” against Irving ISD after a video surfaced that allegedly showed Reny Lizardo, the executive director of Campus Operations for Irving ISD, speaking to an undercover investigator for Accuracy in Media, a nonprofit conservative watchdog group.
The video appeared to show Lizardo asking the woman, who claimed to be a mom, if she can legally change the gender on her child’s birth certificate so the male child can participate in female sports.
“I don’t know enough about it, is that possible?” Lizardo is heard on the video. “If you can get that done and you turn us a birth certificate that says this gender… that’s the gender we go with.”
At another point he appeared to say, “It’s not illegal if you don’t get caught, right?”
“Mr. Lizardo was more than happy to coach her on how to circumvent the law,” said Adam Guillette, the president of Accuracy in Media. “Then said, ‘If we get sued, we’ll just say this conversation never happened.’”
Guillette said the video was recorded in December. He said he returned to Irving ISD two weeks after that looking for answers.
“He denied everything, and I told him I had the video,” Guillette said. “We also brought a mobile billboard playing the video on a loop and parked it at the entrance to their district building. And he denied it all and asked me if he was being interviewed.”
Guillette alleged Lizardo then took him to someone in the district communications department.
“He said, ‘I can’t say anything until I’ve seen the video,’” Guillette said. “I offered to show it to him on a tablet or he could see it outside on the mobile billboard. He said he was too busy for that and took my information and never got back to me.”
Guillette said he has not heard from Irving ISD since that day.
“Many people will come out saying this was selective editing. This is a fake video,” Guillete said. “I’m not technically gifted enough to create deepfake videos of obscure Texas government employees. In addition, if it was fake, how come they haven’t denied it?”
Irving ISD released this statement to CBS News Texas, saying in part:
“…the videos were obtained under false pretenses … the message conveyed in the video, as presented, does not reflect the views nor policies of the district.
…while the matter continues to be under investigation, the individual identified in the video has tendered his resignation.”*see Irving ISD’s full statement below.
Prior to that statement, the governor’s office doubled down in a statement to CBS News Texas, saying, “Biological boys have no business competing against biological girls, and Governor Abbott has made it clear that we must protect the integrity of girl’s sports. This school administrator should be fired, and he and Irving ISD should be investigated for violations of state law.”
CBS News Texas also reached out to Lizardo but we have not heard back.
Title IX protections for LGBTQ students and Texas law
Title IX recently expanded to protect transgender students from discrimination in educational programs and activities; however, Texas did not adopt that policy change.
The landmark 50-year-old law prohibits education entities that receive federal funds from discriminating on the basis of sex.
The Biden administration attempted to expand Title IX’s protections to LGBTQ students last year and broaden the definition of “hostile-environment harassment” to include harassment based on gender identity. Under the expanded protections, a school would be found in violation of Title IX if it prohibited transgender students from using restrooms and other facilities consistent with their gender identity.
Texas Attorney General Ken Paxton sued the Biden administration over the changes to the law, as did several Texas school districts. Paxton argued that Texas would be “harmed” if the changes took place.
“Texas educational institutions rely on federal funding and will be irreparably harmed if they lose their funding because of their reliance on 50 years of Title IX practice and legal precedent interpreting ‘on the basis of sex’ to mean biological sex, not ‘sexual orientation’ and ‘gender identity,’” the lawsuit states.
Abbott also condemned the changes to Title IX, sending a letter to Biden claiming the revision “forces schools to treat biological men as women.” Abbott also directed the Texas colleges and universities to ignore the revisions to Title IX.
In 2021, Abbott signed into law legislation that banned trans women and girls in K-12 schools from participating in sports teams aligned with their gender identities, and in 2023 legislation that bans trans athletes from participating in collegiate sports teams that match their gender identities. In 2023, Abbott also signed a law banning gender-affirming care for trans youth in Texas.
The changes to Title IX took effect Aug. 1 but in less than half of the states. Federal judges temporarily blocked it in 26 states as a result of legal challenges.
Irving ISD full statement
“In Irving ISD, we are committed to upholding the requirements of state and federal laws, especially as it pertains to ensuring the safety and well-being of our students, and we will cooperate with any investigation initiated by relevant authorities.
We are aware of the unauthorized video footage circulating on social media of an individual connected with Irving ISD. The videos were obtained under false pretenses by an individual who posed as a concerned parent and additional individuals who posed as family friends of the employee pictured. The individuals also held themselves out as members of the media, but were not credentialed as such, constituting a breach of security.
In addition, the footage has been edited and is an incomplete representation of the entire conversation, making it difficult to properly assess its probative value. Nevertheless, we want to reiterate that Irving ISD complies with all state and federal laws and all employees are expected to adhere to any and all legal and ethical standards. The message conveyed in the video, as presented, does not reflect the views nor policies of the district.
Individual employees do not speak on behalf of the district. The individual identified was acting outside of his role as it relates to legal and regulatory expertise. While the matter continues to be under investigation, the individual identified in the video has tendered his resignation. The resignation was accepted upon receipt in accordance with district policy.
While the subject matter at issue has not been presented to the district to this point, we have received an overwhelming number of inquiries nonetheless. In response, we can also confirm that all Irving ISD student-athletes are participating in their sport in accordance with the sex they were assigned at birth.
Irving ISD is unwavering in our commitment to the safety and well-being of all of our students and staff. We remain focused on our primary function to maintain educational excellence and foster the full potential of our students.”
In a shocking turn of events, an Irving ISD administrator has resigned following the release of a video that has sparked Texas Governor Greg Abbott to call for an investigation.The video, which has since gone viral, shows the administrator engaging in inappropriate behavior that has raised serious concerns among parents and community members. Governor Abbott has taken swift action, calling for a thorough investigation into the matter.
The resignation of the administrator comes as a blow to the Irving ISD community, who trusted this individual to uphold the values and standards of the district. The repercussions of this scandal are sure to be felt for some time to come.
As the investigation unfolds, it is crucial that transparency and accountability are maintained. Parents and students deserve to know the truth and have confidence that steps will be taken to prevent such incidents from happening in the future.
Stay tuned for updates as more information becomes available on this developing story.
Tags:
Irving ISD, administrator resignation, video scandal, Texas Governor Abbott, investigation, school district scandal, education news, Texas politics, Irving Texas
#Irving #ISD #administrator #resigns #video #sparks #Texas #Gov #Abbott #call #investigationThe Evolution of the Help Desk: From Call Centers to Omnichannel Support
The help desk has come a long way since its early days as a simple call center. Today, help desks are able to provide support through a variety of channels, including phone, email, live chat, social media, and self-service portals. This evolution has been driven by a number of factors, including advances in technology, changing customer expectations, and the need for businesses to provide a seamless and consistent support experience across all channels.In the early days of the help desk, customers would typically call a toll-free number to speak with a representative who would help them troubleshoot their issue. While this was an effective way to provide support, it was also time-consuming and often frustrating for customers who had to wait on hold for long periods of time. As technology advanced, businesses began to adopt tools like email and live chat to provide support more quickly and efficiently.
Today, the help desk has evolved into what is known as omnichannel support. This approach allows customers to contact a business through multiple channels and receive consistent and personalized support across all of them. For example, a customer might start a conversation with a help desk representative on live chat, then switch to email to provide more detailed information, and finally follow up with a phone call to ensure their issue has been resolved. This seamless experience helps businesses build stronger relationships with their customers and improve customer satisfaction.
One of the key benefits of omnichannel support is that it allows businesses to meet customers where they are. Some customers prefer to communicate through email, while others prefer to pick up the phone and speak with a representative. By offering support through multiple channels, businesses can cater to the preferences of all their customers and provide a more personalized and efficient support experience.
In addition to improving the customer experience, omnichannel support also helps businesses streamline their support processes and improve efficiency. By centralizing all customer interactions in a single platform, help desk representatives can easily access customer information, track issues, and collaborate with colleagues to resolve complex problems. This not only helps businesses resolve customer issues more quickly, but also allows them to identify trends and patterns that can help them improve their products and services in the future.
Overall, the evolution of the help desk from call centers to omnichannel support has been driven by the need to provide a more seamless and personalized support experience for customers. By embracing new technologies and channels of communication, businesses can build stronger relationships with their customers, improve efficiency, and stay ahead of the competition in today’s fast-paced marketplace.