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Tag: Crisis

  • Business Continuity in Times of Crisis: Strategies for Maintaining Operations

    Business Continuity in Times of Crisis: Strategies for Maintaining Operations


    Business Continuity in Times of Crisis: Strategies for Maintaining Operations

    In today’s fast-paced and ever-changing business environment, organizations must be prepared to face unexpected challenges and crises that can disrupt their operations. Whether it’s a natural disaster, cyberattack, or global pandemic, having a solid business continuity plan in place is essential to ensuring the survival and success of a company.

    Business continuity refers to the process of developing and implementing strategies to ensure that essential business functions can continue to operate during and after a crisis. This involves identifying potential risks, developing contingency plans, and implementing measures to minimize disruption and ensure the smooth functioning of the organization.

    One of the key elements of a successful business continuity plan is having a clear understanding of the potential risks that could impact the organization. This includes conducting a thorough risk assessment to identify potential threats, such as natural disasters, supply chain disruptions, or cyberattacks. By understanding these risks, businesses can develop strategies to mitigate them and minimize their impact on operations.

    Another important aspect of business continuity is developing a comprehensive crisis management plan. This plan should outline the roles and responsibilities of key personnel during a crisis, as well as the steps that need to be taken to ensure the safety of employees and the continuity of business operations. It should also include communication strategies to keep stakeholders informed and updated on the situation.

    In times of crisis, organizations must be prepared to adapt and make quick decisions to ensure the continuity of their operations. This may involve implementing remote work arrangements, shifting production to alternative locations, or sourcing new suppliers to replace those that have been disrupted. By being flexible and proactive, businesses can minimize the impact of a crisis and ensure that they can continue to serve their customers and meet their obligations.

    It’s also important for organizations to regularly test and update their business continuity plans to ensure that they are effective and up-to-date. This may involve conducting tabletop exercises, simulation drills, or scenario planning to identify gaps and areas for improvement. By continuously reviewing and refining their plans, businesses can ensure that they are prepared to face any challenge that comes their way.

    In conclusion, business continuity is essential for organizations to survive and thrive in times of crisis. By developing a comprehensive plan, identifying potential risks, and implementing strategies to ensure the smooth functioning of operations, businesses can minimize the impact of disruptions and continue to serve their customers effectively. By prioritizing business continuity, organizations can build resilience and ensure their long-term success in an increasingly uncertain world.

  • Top Tips for Ensuring Business Continuity in Times of Crisis

    Top Tips for Ensuring Business Continuity in Times of Crisis


    Business continuity is essential for the survival of any organization, especially during times of crisis. Whether it’s a natural disaster, a global pandemic, or a cyber attack, having a plan in place to keep your business running smoothly is crucial. Here are some top tips for ensuring business continuity in times of crisis:

    1. Develop a comprehensive business continuity plan: The first step in ensuring business continuity is to have a well-thought-out plan in place. This plan should outline all the necessary steps that need to be taken in the event of a crisis, including communication protocols, backup plans, and recovery strategies.

    2. Identify critical business functions: It’s important to identify the core functions of your business that are essential for its survival. This could include key personnel, critical infrastructure, and vital systems. By prioritizing these functions, you can focus your efforts on ensuring their continuity during a crisis.

    3. Establish clear communication channels: Communication is key during a crisis, both internally and externally. Make sure you have clear communication channels in place so that employees, customers, and stakeholders are informed of any developments and updates.

    4. Implement remote work capabilities: With the rise of remote work, it’s important to have the infrastructure in place to allow employees to work from home in the event of a crisis. This could include providing access to key systems and tools, as well as ensuring that employees have the necessary equipment to work remotely.

    5. Regularly test your business continuity plan: It’s not enough to just have a plan in place – you need to regularly test it to ensure that it works effectively. Conduct drills and simulations to identify any weaknesses in your plan and make necessary adjustments.

    6. Build strong relationships with suppliers and partners: In times of crisis, you may need to rely on your suppliers and partners to help keep your business running smoothly. Build strong relationships with these stakeholders so that you can work together to overcome any challenges that may arise.

    7. Stay informed and adapt quickly: Crisis situations are constantly evolving, so it’s important to stay informed and adapt quickly to changing circumstances. Monitor the situation closely and be prepared to make quick decisions to ensure the continuity of your business.

    By following these top tips for ensuring business continuity in times of crisis, you can help protect your organization and ensure its survival in the face of adversity. Remember, preparation is key – so take the time to develop a comprehensive plan and regularly test and update it to ensure its effectiveness.

  • ‘Crisis communications’: emails show how NFL’s Saints and NBA’s Pelicans helped New Orleans church spin abuse scandal | New Orleans clergy abuse


    Illustration: Mike McQuade/The Guardian

    High-level executives with the NFL’s New Orleans Saints football team and the NBA’s Pelicans basketball team had a deeper role than previously known in connection with a list of priests and deacons faced with credible allegations of child molestation while the clergymen worked with their city’s Roman Catholic archdiocese, the Guardian and reporting partner WWL Louisiana can reveal.

    According to highly sensitive emails that were obtained by the outlets, one top executive even described a conversation with the New Orleans district attorney at the time that allowed them to remove clergy names from the list – though the clubs deny their official participated in that discussion, and the prosecutor back then vehemently denies he would ever have weighed in on the list’s content.

    The emails call into question prior and newly issued statements by New Orleans’ two major professional sports franchises as they denied being overly entwined in the archdiocese’s most damning affairs – while fighting to keep their communications with the church out of public view.

    After first seeing the so-called Saints emails in 2019 through a subpoena, abuse survivors’ attorneys alleged that the two franchises’ top officials had a significant hand in trying to minimize what was then a public-relations nightmare for the city’s archdiocese – but has since triggered a full-blown child sex-trafficking investigation aimed at the church by law enforcement.

    The initial allegations about the emails led to local and national media investigations, including by Sports Illustrated and the Associated Press, that highlighted a fierce closeness between the sports franchises and the Catholic church in New Orleans.

    Perhaps the strongest manifestation of that closeness was New Orleans archbishop Gregory Aymond’s serving as a signing witness on the testamentary will that positioned Gayle Benson to inherit ownership of the Saints and Pelicans from her late billionaire husband, Tom. The will also gave key positions in Tom Benson’s estate to the teams’ president, Dennis Lauscha, and top spokesperson, Greg Bensel.

    The Saints’ proximity to the church spurred protests by clergy-abuse survivors in front of the team’s headquarters and at the offices of one of the oldest Catholic archdioceses in the US.

    Members of the Survivors Network of Those Abused by Priests outside the New Orleans Saints and Pelicans training facility in Metairie, Louisiana, in 2020. Photograph: Matthew Hinton/AP

    Yet what remained hidden until now are more than 300 emails, amounting to more than 700 pages, many emblazoned with the NFL and NBA logos, showing that the teams’ officials were more involved with some of the church’s operations than they ever admitted. They expose how extensively the sports teams’ leaders intervened in their local church’s most unyielding scandal.

    In the most blatant example of that, Bensel – the teams’ vice-president for communications – wrote an email to Lauscha on 1 November 2018, the day before the clergy-abuse list was released. Using common abbreviations for “conference call” and “with”, Bensel wrote: “Had a cc w [New Orleans’ then district attorney] Leon Cannizzaro last night that allowed us to take certain people off the list.”

    But the teams said in a 2020 statement: “No one associated with our organizations made recommendations or had input on the individual names of those disclosed on the list.”

    On Saturday, the team also said: “No Saints employee had any responsibility for adding or removing any names from that list or any supplemental list. Nor did any Saints employee offer any input, suggestions or opinions as to who should be included or omitted from any such lists. Any suggestion that any Saints employee had any role in removing anyone from the archdiocese’s published lists of credibly-accused clergy is categorically false.”

    Meanwhile, when WWL Louisiana and the Associated Press asked him separately in 2020 if he had any input on the contents of the list, Cannizzaro – a self-described pious, practicing Catholic – denied it.

    “No,” Cannizzaro told WWL when asked that question. “We simply requested information from them. We requested documents from them, and they provided us documents of people that they believe were responsible for abuse.”

    Through an email from a spokesperson, Cannizzaro said to an Associated Press reporter that “he was not consulted about the composition of the archdiocese’s ‘credibly accused’ list nor did he or anyone from [his] office have input into its assembly”.

    Thank you Greg … I am certain [Archbishop Aymond] will appreciate it

    Gayle Benson in a reply to an offer by Greg Bensel to help Aymond with ‘crisis communications’

    More recently, the Guardian obtained a typed phone message left for Cannizzaro at his office showing the archdiocese contacted him for comment requesting follow up “on conversation you had with Archbishop Aymond”. The date left on the message was 29 October 2018, four days before Aymond released the clergy-abuse list.

    Cannizzaro, for his part, said he isn’t sure he has ever met Bensel and “did not at any time ask the archdiocese or tell the Saints to tell the archdiocese … ‘remove this name from the list’.”

    “I would not have done that,” said Cannizzaro, who is now the chief of the criminal cases division at the Louisiana state attorney general’s office. “That’s just not something I would have done.”

    Another revelation in the emails: the sports franchises took the initiative to protect Aymond’s flagging reputation in the summer of 2018 without his asking for that, before the archbishop announced plans to release the names of dozens of abusive clergymen.

    Bensel sent an email in July of that year to Gayle Benson asking her to let him help Aymond with “crisis communications”. Benson – who counts Aymond as one of her best personal friends – replied to Bensel that same day: “Thank you Greg … I am certain he will appreciate it.”

    The pair exchanged those emails the day after a damaging story about a deacon who had repeatedly faced criminal charges of child sexual abuse being allowed to read at masses – triggering one of multiple scandals in 2018 which pressured the church into releasing a list of credibly accused clergymen as a gesture of conciliation and transparency.

    New Orleans Pelicans and Saints owner Gayle Benson next to the teams’ senior vice-president of communications, Greg Bensel, in New Orleans in 2022. Photograph: Matthew Hinton/AP

    Benson claimed in 2020 that Bensel only got involved in the local church’s messaging after being “asked if he would help the archdiocese prepare for the media relative to the release of clergy names involved in the abuse scandal”.

    On Saturday, an attorney for the Saints said Bensel did so in part at the suggestion of New Orleans-based federal judge Jay Zainey, a devout Catholic – who, according to the emails and time stamps from them, would have had to make that entreaty offline before the article on the abusive deacon was published or very shortly thereafter. Zainey has previously publicly acknowledged making such a suggestion, though he declined further comment on Saturday.

    The team’s attorneys on Saturday also said “other local civic leaders” asked Bensel to assist the archdiocese, though the lawyers did not say exactly when those requests were made.

    On Saturday, as they have done before, the Saints said Bensel’s role was limited to “public relations assistance provided to the archdiocese of New Orleans … in anticipation of press interest in the publication of a list of clergy who were credibly accused of abuse” on 2 November 2018.

    Bensel himself at one point wrote in the emails that he was presenting himself “not as the communications person for the Saints/Pelicans but as a parent, New Orleanian and member of the Catholic Church” – as well as a personal friend of Aymond. And the Saints on Saturday emphasized that “no compensation from the archdiocese was expected or received in return for Mr Bensel’s assistance”.

    But Bensel communicated directly with local media about their coverage of the clergy-abuse crisis using his Saints.NFL.com email address, bearing a signature line displaying two of the most recognizable logos in sports: the NFL’s shield and the NBA’s silhouette of a dribbling ball player. Lauscha and Benson used their Saints.NFL.com email addresses throughout the communications, too.

    And the emails also show Benson, Lauscha and Bensel continued to coordinate with the archdiocese on how to respond to news stories about the clergy-abuse crisis or other topics involving the organizations’ leaders for at least eight more months beyond the list’s release.

    On 21 June 2019, Bensel sent an email complaining that he did not “get paid enough” because he had to prepare the archbishop for an upcoming interview with New Orleans’ Advocate newspaper about clergy-abuse lawsuits and their effect on the church’s coffers. The regular email exchanges between team officials and the archdiocese ended only in July 2019, after a subpoena for the communications was issued to the Saints and the NFL by attorneys for clergy-abuse survivors who had detected evidence of them while pressing a lawsuit for damages on behalf of a victim.

    With the backing of various allies – including Benson, Zainey and future federal judge Wendy Vitter, then the archdiocese’s general counsel – the Saints and Pelicans officials used their influence to lean heavily on prominent figures in the local media establishment, pushing for them to soften their news coverage of Aymond, the emails show.

    Casting a critical eye on [Aymond] is neither beneficial nor right

    Greg Bensel in a July 2018 letter to editors at the Times-Picayune and the Advocate newspapers

    Bensel also sought to convince media outlets to limit their scrutiny of a list that turned out to be so incomplete it eventually precipitated a joint federal and state law enforcement investigation into whether the archdiocese spent decades operating a child sex-trafficking ring whose crimes were illegally covered up.

    “Casting a critical eye on [Aymond] is neither beneficial nor right,” Bensel wrote in a July 2018 letter to editors at the Times-Picayune and the Advocate, the two daily New Orleans newspapers in existence back then.

    A year later, when an Advocate reporter emailed Bensel seeking a comment from the Saints and Pelicans about the subpoena issued to them and their powerful leagues, Bensel quickly forwarded it directly to the owner of that newspaper, John Georges, after unsuccessfully, and sarcastically, suggesting the journalist ask Georges for comment instead.

    The Saints’ officials statement on Saturday did not answer questions about Bensel’s remark to the reporter or his overture to Georges.

    The statement from the team’s lawyer said “no member of the Saints organization condones or wants to cover up the abuse that occurred in the archdiocese of New Orleans”.

    Separately, a statement from the Advocate and the Times-Picayune – which Georges has since acquired – said: “No one gets preferential treatment in our coverage of the news. Over the past six years, we have consistently published in-depth stories highlighting the ongoing serious issues surrounding the archdiocese sex abuse crisis, as well as investigative reports on this matter by WWL [Louisiana] and by the Associated Press.”

    Some of those WWL Louisiana reports the newspaper ran were produced in partnership with the Guardian.

    The newspapers’ statement said: “As the largest local media company in Louisiana, we often hear from community leaders, and we welcome that engagement, but it does not dilute our journalistic standards or keep us from pursuing the truth.”

    A statement from the archdiocese on Saturday echoed the Saints and Cannizzaro in saying “no one from the [team] or the New Orleans district attorney’s office had any role in compiling the [credibly accused] list or had any say in adding or removing anyone from the list”. It also characterized Bensel’s role from 2018 to 2019 as assisting “with media relations”, for which neither he nor the archdiocese were provided compensation.

    ‘Dark days’

    The emails – obtained by the Guardian, WWL Louisiana, the Associated Press and the New York Times – came after Aymond tied his archdiocese to the lucrative sports teams owned by Benson in a way rarely, if ever, seen in the world of sports.

    A famously devout Catholic, prominent church donor and philanthropist who recently won an NFL humanitarian award, Benson inherited the Saints and Pelicans after her husband, Tom Benson, died at age 90 in March 2018. He bought the Saints in 1985 and the Pelicans in 2012. He threatened to move the Saints after Hurricane Katrina devastated New Orleans in 2005 but was convinced to stay.

    Tom Benson then became a hero and symbol of the city’s recovery from Katrina in 2010, when the Saints won their first – and so far only – Super Bowl title, igniting one of the region’s most ebullient celebrations ever.

    In Tom Benson’s final years, his children and grandchildren from a previous marriage squared off with Gayle, his third wife, over who would inherit control of his teams and other businesses. Lauscha and Bensel were widely seen to have aligned themselves with Gayle in a struggle that she won. And the succession plan that Tom Benson settled on in her benefit was laid out in a will.

    It left Gayle Benson in control of the sports teams and made Lauscha executor of Tom’s estate. And in the event Lauscha ever became unwilling or unable to fulfill his duties, they essentially would be split among two others of those most trusted by the Bensons: longtime Saints general manager Mickey Loomis – and Bensel.

    One of two witnesses to sign that will was Aymond.

    Gayle Benson walks to receive the casket of her husband, Tom Benson, with Archbishop Gregory Aymond in New Orleans in 2018. Photograph: Gerald Herbert/AP

    And four months after the will took effect upon Benson’s death, a newspaper article about a local deacon and alleged serial child molester thrust Aymond into the center of the global Catholic church’s clergy-abuse scandal.

    Published by the Advocate, the article questioned how the deacon, George Brignac, had been allowed to keep reading scripture at masses despite his removal from public ministry 20 years earlier. Church officials had removed Brignac from ministry in 1988 after he’d been arrested multiple times on child molestation charges. The article also reported that the archdiocese had paid $550,000 to settle civil legal claims with a survivor of Brignac’s abuse who would later pursue a criminal case against him, though the clergyman would die before he could face trial.

    Subsequent reporting by WWL Louisiana and an Advocate journalist now at the Guardian found that the church had quietly paid at least 15 other victims of Brignac a total of roughly $3m to settle their civil damages over their abuse at the deacon’s hands. Those payments were among nearly $12m in abuse-related settlements that the archdiocese doled out during a 10-year period beginning in 2010.

    Aymond immediately faced public backlash, with critics saying he had failed to live up to the promises of zero tolerance for clerical child molesters made by bishops across the US after a clergy-abuse and cover-up scandal had enveloped Boston’s Catholic archdiocese in 2002. He sought to limit the fallout by claiming that he was unaware that subordinates of his had brought Brignac back into a role that he insisted was largely inconsequential.

    But later investigations by the Associated Press, WWL Louisiana and the Advocate showed Brignac had also been cleared to meet with – and present lessons to – children at a church school.

    The Brignac revelations, however, were not the last of Aymond and the church’s problems. A grand jury report issued in Pennsylvania in August 2018 established that Catholic clergy abuse in that state had been more widespread than the public ever previously realized. Cardinal Theodore McCarrick – a former archbishop of Washington DC – resigned amid allegations of child molestation as well as other sexual abuse, though he would later be deemed incompetent to stand trial due to dementia.

    And, in September 2018, the Advocate published a bombshell article about clergy abuse which implicated New Orleans’ Jesuit high school, the revered Catholic college preparatory from which both Lauscha and Bensel graduated.

    The article outlined how the high school quietly paid settlements to people who claimed that priests or other school employees sexually abused them as children. The school faced some of the same criticisms lobbed at Aymond after Brignac’s exposure. Jesuit high school’s leader at the time defended the institution by condemning the cases in question as a “disgusting” chapter in the school’s history – but one that was left far in its past.

    Bensel later wrote in an email to the school’s president that he was on Benson’s boat with Aymond when the story about Brignac came out – and the archbishop “was very troubled”.

    “These are dark days,” Bensel continued.

    The day after the Brignac story broke, Bensel wrote to Benson: “The issues that the Archbishop has to deal with that never involve him,” on top of a link to – and an attached copy of – the Advocate article about the molester deacon authored by a reporter now at the Associated Press.

    The Saint Louis cathedral, the seat of the Roman Catholic archdiocese of New Orleans, and the city’s archbishop, Gregory Aymond. Composite: Angelica Alzona/Guardian Design; Photos via Getty Images/AP

    Benson wrote back suggesting that she had seen the article already. She said she had even spoken to Aymond about it “last week”, several days before its publication. “Archbishop is very upset,” Benson told Bensel. “A mess.”

    Bensel told Benson he was available to Aymond if the archbishop “ever wants to chat crisis communications”.

    “We have been through enough at [the] Saints to be a help or sounding board,” Bensel said, about six years after he guided the team through the infamous so-called Bountygate scandal that – among other consequences – resulted in the club’s coach at the time being suspended for an entire season. “But I don’t want to overstep!”

    Benson replied: “Thank you Greg, I will pass this on to him. I am certain he will appreciate it. Many thanks.”

    An August 2018 email that Benson sent to the Saints’ governmental liaison made clear how bad she felt for Aymond after the Brignac revelations. “Very sad he is going through this,” Benson wrote while sharing a separate letter by Aymond apologizing “for any wrongdoing by the church or its leadership”. The archbishop had issued the attached missive to a local chapter of a Catholic group called the Equestrian Order of the Holy Sepulchre of Jerusalem, which traces its origins to the First Crusade in the 11th century.

    Though Jesuit high school’s president back then, Christopher Fronk, later told a Sports Illustrated reporter now at the New York Times, “I never heard from the Saints on this issue” of church abuse, the emails show that he, too, was contacted by Bensel – just two days after his campus community was rocked by the September 2018 Advocate clergy molestation article.

    “Speaking from personal experience after 23 years with the Saints, when the media and the public attack you at your core, it takes the resolve and focus of people like yourself to lead us to clarity,” Bensel wrote. “The church needs leaders like you and I just wanted to reach out and say you have the support of myself, Dennis and Mrs Benson.

    “If I can offer any counsel on any issue, I am here for you.”

    Fronk, who left Jesuit high school in early 2020, replied: “Thanks for your email. I appreciate it. The last couple of days have been long, and I have more ahead of me. I am relying on prayers and support from others. And I may be taking you up on your wise counsel.”

    ‘Work with him’

    Most of the Saints’ communications about clergy abuse focused on Aymond’s handling of the issue. And the strategy that the archbishop ultimately settled on was one implemented in other US dioceses. He would release a list of priests and deacons who served in New Orleans over the years and had been the subject of credible child molestation accusations.

    Aymond later told WWL Louisiana that he had contemplated such a maneuver a year before deciding to do so. And he claimed he would have reached that decision without the various local and national scandals consuming the Catholic church at the time, though he acknowledged they created pressure for him to act.

    Whatever the case, Bensel recommended “transparency” – a wholehearted effort to come clean about the past abuses and apologize for them. And with the list’s release being announced weeks ahead of time, the church would come to count on Bensel to get local media outlets to focus more on hailing Aymond for taking such a courageous step rather than analyzing the roster’s thoroughness.

    The campaign to set the media’s agenda began in earnest on 17 October 2018, when Bensel wrote to higher-ups at the Advocate as well as the Times-Picayune. He revealed to them that he had been “confidentially discussing the recent horrible issues that [Aymond] and the church are facing”. He also referred to chatting offline with the Advocate and Times-Picayune brass earlier that morning.

    I am asking that YOU as the most influential newspaper in our state, please get behind [Archbishop Aymond] and work with him

    Greg Bensel to higher-ups at the Advocate and the Times-Picayune newspapers

    In his email to the newspapers, Bensel disclosed Aymond’s plan to out clergymen who “sadly betrayed their role and authority to minister to our children, the elderly and the sick”. And, though he anticipated the gesture would not “simply end all of the past and current suffering and questions”, he wrote that he had an urgent request for the outlets.

    “I am asking that YOU as the most influential newspaper in our state, please get behind him and work with him,” Bensel said, in part. “We need to tell the story of how this Archbishop is leading us out of this mess. Casting a critical eye on him is neither beneficial nor right.”

    He said the news media had helped the Saints maintain their footing in the NFL despite being in one of the league’s smallest markets. And he promised that Aymond would have an open-door policy, saying he is “accountable, available and wants to [e]ffect positive change”.

    “We need your support moving forward as we go through this soon-to-be messy time as we work toward much, much brighter days ahead,” Bensel said. “Help us tell this story.”

    The archbishop would later abandon that open-door policy. For years, Aymond has consistently declined interview requests from reporters at WWL Louisiana and the Guardian who have questioned his handling of the clergy-abuse crisis. He used the word “Satan” when referring to one of those journalists, the former Advocate staff member, in a text message to a third party that was obtained by the writer.

    Bensel provided copies of the letters to the newspapers to Benson and Zainey, a sitting, locally based federal judge. The judge – a Jesuit high school alum who has served on the governing board of the New Orleans archdiocese-run college that educates prospective priests – replied: “Thanks very much Greg. You have hit all the points. By his example and leadership, Archbishop Aymond, our shepherd, will continue to lead our church in the right direction – helping us to learn and to rebuild from the mistakes of the past.”

    Benson, too, praised Bensel’s tone: “Great letter Greg … spot on! Thank you very much.”

    While it’s not clear when the paper first planned it, that same day the Times-Picayune published a column about the upcoming clergy-abuser list headlined: “Archbishop Aymond is doing the right thing.”

    A day later, Bensel wrote to the columnist, saying: “very good column on Archbishop Aymond”.

    Bensel then sent the column – along with the comments left under it by online users – to recipients including Aymond, Vitter (then still the archdiocese’s attorney) and Zainey. He said the comments – including one questioning “how come the church gets to decide who is ‘credibly accused’ and who is not” were a valuable insight into the public’s psyche. And Bensel urged them not to “delve or hang on to the negative ones, [but] learn from them”.

    Praying for the Saints victory. Very grateful for your help

    Archbishop Aymond to Greg Bensel

    The emails show how Bensel dedicated some of the following days to preparing Aymond for a meeting with editors of the Advocate, even while he was in Baltimore for a Saints game.

    “Praying for the Saints victory. Very grateful for your help,” Aymond wrote to Bensel at the time.

    Referring to the Advocate, Bensel urged Aymond to remember “they need you and you need them”. He said the goal of the gathering with the newspaper’s leadership should be to foster “a better relationship” and drive home how the church is providing “the best measures for a safe environment for our children”.

    Bensel suggested that the archbishop “not mention … that the general perception is that the ADVOCATE IS UNFAIR to the Archdiocese of New Orleans”. He also promised to “make time” to converse with Aymond about his advice despite being in and out of meetings.

    “POSITIVE POSITIVE POSITIVE,” Bensel wrote to Aymond. “INCLUSIVE ACCESSIBILITY ACCOUNTABILITY MOVING FORWARD.”

    Benson, Zainey and Vitter – who is married to a former Republican US senator and had already been nominated to a federal judgeship by President Donald Trump in 2018 and was confirmed to the post the following year – were among those sent copies of correspondence about that meeting. “Excellent!” Benson remarked. “Many thanks!”

    Zainey, who later publicly said he could not be sure whether he had ever been sent copies of any of the Saints emails, replied: “Thanks for the wonderful advice. The Arch[bishop]’s sincerity will open their minds and hearts.”

    (Zainey later recused himself from any rulings directly involving the archdiocese. But then he went on to rule in a case involving a Catholic religious order that a 2021 Louisiana law enabling clergy-abuse survivors to seek damages over decades-old child molestation was unconstitutional. The state supreme court subsequently upheld the law’s constitutionality, effectively negating Zainey’s ruling.)

    After Aymond’s conversation with the newspaper, and after checking in with “a few folks” at the outlet, Bensel emailed Vitter, Aymond and the archdiocese’s in-house spokesperson, Sarah McDonald, saying that “the Advocate editorial meeting was fruitful, positive and I believe will have a lasting impact”. He said: “Great job by you all.”

    Yet Aymond would soon become incensed with the Advocate, which late that October published a roster of 16 clergymen who seemed to fit the criteria of the archbishop’s upcoming list based on publicly available news stories and court documents.

    Aymond wrote that the piece caught him off-guard, and he was particularly upset with how the newspaper’s website had asked clergy-abuse victims to contact the outlet to tell their stories rather than direct them to the archdiocese “to allow a proper investigation”.

    “I want to work with you, but we must both be transparent,” Aymond said. “Will people believe we are working together?”

    Upon being provided a copy of Aymond’s missive to the newspaper, Bensel quickly replied: “This is a GREAT response.”

    Emails show that the newspaper replied by saying it contacted McDonald prior to the publication of the report. The Advocate said it didn’t believe its editors’ earlier conversation with Aymond prevented it “from continuing … reporting”.

    Nonetheless, the Advocate informed Aymond that it had taken offline the request for victims to contact the newspaper, saying it was a “last minute addition” by a digital editor.

    Bensel later wrote to Aymond: “An excellent response from them.”

    ‘Allowed us to take certain people off the list’

    The emails show that – 10 days before the documents were released – Aymond provided Bensel an early draft of a letter that the archbishop issued to churchgoers alongside his clergy-abuser list. Bensel replied with suggested changes in handwriting.

    A notable one: The draft had made it a point to say most of the accusations involved in the list “go back 30, 40, 50 or more years”. Bensel suggested stronger language, asserting that those accusations went back “decades – 30, 40, 50 and even 70 years ago”.

    The final letter evidently adopted that suggestion, reading: “Most of the accusations are from incidents that occurred decades ago, even as long as 70 years ago.”

    At last, Aymond’s clergy-abuser list came out the day after Catholics observed the Feast of All Saints and New Orleans’ NFL team celebrated the 52nd anniversary of its founding.

    Had a cc w Leon Cannizzaro last night that allowed us to take certain people off the [clergy-abuser] list

    Greg Bensel to Dennis Lauscha, using common abbreviations for “conference call” and “with”, and referring to New Orleans’ district attorney at the time

    The list – initially containing 57 names – was provided to media outlets that morning under an embargo, which prevents organizations from publishing information that was supplied to them prior to a specific time. And about three hours before that embargo expired, Lauscha emailed Bensel and asked: “Do you see any shockers on the list? Did your SJ you discussed yesterday make the list? The former Loyola president is the biggest shock to me.”

    Bensel’s quick reply did not address to whom “SJ” refers, though the letters are the initials of the Jesuit religious order’s formal name, the Society of Jesus. It also doesn’t comment on Bernard Knoth, a former president of the Jesuits’ Loyola University New Orleans, who was included on the clergy-abuser list.

    The Saints attorney’s statement on Saturday said Lauscha was referring to a clergyman “rumored to have been accused of abuse [and] was expected to be on the list”.

    Dennis Lauscha. Photograph: WWLTV

    “It is Mr Lauscha’s understanding that the clergyman to whom he referred in his query to Mr Bensel was included on the list on a supplemental list,” the statement said.

    Regardless, back in early November 2018, Bensel’s reply read: “Had a cc w Leon Cannizzaro last night that allowed us to take certain people off the list.

    “This list will get updated, and that is our message that we will not stop here today.”

    The Guardian asked Cannizzaro about a 29 October 2018 typed message informing him of a call from Vitter. Vitter was “following up on conversation you had with Archbishop Aymond”, said the message left for Cannizzaro just four days before the list’s release.

    “If I was in a conversation with him, I would’ve been looking for any records he would have had relative to complaints made against priests so we could reach out to those victims to see if there was a prosecutable case,” Cannizzaro said.

    Meanwhile, Cannizzaro has denied a conversation with Bensel or any of his colleagues ever took place, including recently when he said in an interview: “I was not on any conference call with anybody from the Saints about this.

    “I do not ever remember having a conversation with the Saints about any case going on with our office” at that specific time.

    The Saints lawyer’s statement on Saturday also said that no one from the team spoke with Cannizzaro. Instead, Bensel’s email to Lauscha referred “to a conversation that he was told had occurred between a member of the staff of the archdiocese and … Cannizzaro, concerning the list”.

    “Mr Bensel has no firsthand knowledge of what was said by anyone during the conversation or in any communication between the archdiocese and the district attorney’s office,” said the Saints lawyer’s statement. “The … email refers to Mr Bensel’s understanding that the list would be updated by the archdiocese.

    “It was also Mr Bensel’s understanding that one purpose the archdiocese had in consulting with [Cannizzaro’s] office was to determine whether disclosure of any member of the clergy under consideration for inclusion on the list would interfere with a criminal investigation. Neither Mr Bensel nor any member of the Saints organization was involved in the determinations made by the archdiocese.”

    ‘A strong and faithful message’

    On the day of the list’s release, McDonald had also asked Bensel to join Aymond as the archbishop gave interviews to local media outlets that they could not publish prior to the expiration of the embargo imposed on the document. “The archbishop would appreciate you being there for the Advocate especially,” McDonald wrote to Bensel.

    “I have blocked out the entire morning,” Bensel replied. “I will see you there.”

    In advance of those embargoed interviews, Lauscha sent Bensel 13 tough questions that Aymond should be prepared to answer. Lauscha suggested deflecting if asked about the number of listed credibly accused clergymen by answering, “One abuse is too many.”

    “Excellent,” Bensel replied to Lauscha, before forwarding the questions to McDonald as well as Vitter.

    The Saints’ statement on Saturday said: “The questions that Mr Lauscha suggested were intended to encourage openness and transparency.”

    Bensel attended the Advocate’s and WWL Louisiana’s separate embargoed interviews with Aymond. In the conversation with the Advocate, Aymond did remark: “One incident is too many.”

    Bensel remained silent during the interviews with both outlets. However, at some point later that morning, he emailed a Saints employee who had previously worked for the publisher of the Advocate.

    “I want [the Advocate publisher] to write a positive opinion about how this archbishop has handled the transparency of releasing these names and his diligence in making this right,” Bensel wrote to the Saints employee. “Will call to discuss.”

    There is no indication in the emails that the conversation Bensel sought took place. But the Advocate did publish an opinion column concluding with the words: “Transparency about grave wrongdoing, however painful, is the best way to help victims, serve parishioners, and support the work of the many church clerics who have brought joy, rather than suffering, to the people they promised to serve.”

    I hope the Picayune would show [Archbishop Aymond] … some support in an editorial

    Greg Bensel to the Times-Picayune opinion editor

    Bensel also wrote to the Times-Picayune’s opinion editor, saying: “Today the Archbishop met face to face with all of the media – he sent a strong and faithful message!

    “I hope the Picayune would show him – the man – some support in an editorial – our community listens and values [what] you all have to say!!”

    The Times-Picayune’s next couple of print editions did not contain such an editorial. But as part of its news coverage about the list, the newspaper did publish a letter in its entirety by Christopher Fronk, Jesuit high school’s then president, that expressed support for Aymond’s release of the document, which contained the names of several abusive priests who had worked at Jesuit high school. Fronk’s letter hailed the disclosure as having been carried out in “a spirit of reconciliation and transparency”.

    Once the list’s embargo expired, Aymond granted his only live, on-air interview that day to radio talkshow host Newell Normand, a former sheriff of a suburban New Orleans area – at Bensel’s urging.

    Normand’s employer, WWL Radio, has long held the exclusive rights to the Saints’ local broadcasts. And Bensel brokered the conversation between Normand and Aymond through emails involving the director of the radio station, which – despite its call letters – is not affiliated with WWL Louisiana, the TV channel.

    McDonald, the archdiocese spokesperson, sent Bensel eight questions to “share with Newell to cover” two days before the interview. Bensel replied to McDonald, copied Normand as well as the host’s station director, and told the radio outlet’s employees: “These questions are a great framework for Newell.”

    “Love my Di,” Bensel wrote to the station director, referring to her by a nickname, after the organizations all agreed to the interview. She responded: “Love you too, GB.”

    Normand later asked Aymond at least four of the eight proposed questions in a fashion that was substantially similar – though not necessarily verbatim – to what the church suggested. The rest, Aymond answered unprompted.

    The suggested questions covered how law enforcement had been provided with a copy of the list; what emotions Aymond was experiencing that day; how the roster “is accurate” but may expand; and that adequate measures were in place for the archdiocese to protect children. Aymond said on the program that the number of priests on the list was relatively small given how many clergymen there had been in the archdiocese over the years, but that even that low tally was too much.

    As an example of the talking points, Aymond’s spokesperson suggested that Normand ask her boss, “What has this process been like for you?” After Bensel passed the questions along, Normand asked the archbishop, “I know your heart is broken over this – in going through this. How has this process been for you?”

    The suggestions from the church included: “There were earlier media reports that said the list may not be complete, but this is an extensive list going back very far. It seems comprehensive. (ask for response).”

    Normand didn’t ask Aymond that on the air. But according to a transcript, after the interview ended, the host remarked, “I know some folks say that they already believe that there are some names that have not been revealed yet, and [Aymond] has said that that is actually a possibility.”

    Normand, who has repeatedly criticized the church’s handling of the abuse crisis on air, did raise several issues with the archbishop that weren’t outlined by the archdiocese through Bensel. For example, he asked Aymond why the church didn’t inform law enforcement about allegations of abuse earlier. He also raised concerns about priests harassing other clergy. And he spoke about his own journey as a Catholic to accept that child molestation by priests was rampant.

    A statement on Saturday from the corporation that owns WWL Radio, Audacy, said: “WWL stands by its coverage of this story. We have no additional comment.”

    ‘I don’t get paid enough’

    The volume of communications between the Saints and the church lessened after the release of the list, according to the emails. But the two sides still stayed in close contact for many more months.

    Between February and March of 2019, mere weeks after the Saints nearly clinched what would have been a second Super Bowl berth, the organizations communicated about a request from Aymond for Benson to submit to the Advocate a flattering letter to the editor. The letter’s purpose was to exalt the archdiocese and charitable programs it has led or participated in.

    Make as many edits as you see fit

    Greg Bensel to New Orleans church officials regarding a letter to the Advocate newspaper

    For help on crafting the letter, the emails show that Bensel brought in some of the Saints’ media relations staffers who ordinarily facilitate sports journalists’ interviews with the team’s players and coaches. (One successfully suggested naming three Saints players who have been first-team All-Pro selections while touting their and Benson’s work with certain social or charitable programs, including an archdiocese-affiliated food bank to which she donated $3.5m in 2019.)

    Bensel gave the archdiocese the opportunity to review a draft of what he called “a very robust letter of support from Mrs Benson”, saying: “Make as many edits as you see fit.”

    He eventually distributed what he said Benson’s teams “came up with in conjunction with the archdiocese” among the Saints’ general counsel, their governmental liaison and Lauscha, according to the emails.

    “Do any of you see an issue with this???” Bensel wrote.

    General counsel Vicky Neumeyer replied: “I have to chime in that I don’t really like it. I don’t want [Benson] to appear to be a puppet for the archdiocese because we have way too many constituents from all walks of life.”

    Bensel wrote back to Neumeyer that he would come chat with her. She later sent an email saying she spoke with Lauscha and that all she meant to communicate was the letter “should be more personal and less stone-cold facts”.

    The New Orleans Saints and Pelicans training and practice facility at the Ochsner sports performance center in Metairie, Louisiana. Photograph: Kirby Lee/Getty Images

    After Bensel submitted it in her name, Benson’s letter to the editor appeared in the Advocate. Part of the letter addressed the local church’s work combating sex trafficking and advocating for children’s online safety, about five years before state police began investigating allegations that the archdiocese had allegedly sexually trafficked minors.

    “Many issues in our society are very difficult to talk about, such as pornography, online safety for children, drug abuse and sex trafficking,” the letter said. It also asserted that “the local Catholic Church is addressing these issues head-on”.

    The Saints’ statement on Saturday said that the letter was not “misleading” and did not excuse “the misconduct of members of the clergy”.

    Soon thereafter, for an Advocate story on the first anniversary of Tom Benson’s death, Bensel, McDonald and Aymond exchanged emails about the archbishop providing a statement praising Gayle’s support of the church in the first year of her Saints and Pelicans ownership. Gayle Benson and Bensel were given the chance to review and approve the statement, which read: “Mrs Benson is a woman of deep faith, and she puts her faith into action.”

    This is what we plan to send once we know you guys are good with this

    Greg Bensel comment to New Orleans archdiocese about a statement from team owner Gayle Benson

    Bensel, Benson, Lauscha, McDonald and Aymond all then communicated about an article that the Times-Picayune – which would be acquired by the Advocate weeks later – was preparing for Easter chronicling the early aftermath of the clergy-abuse list’s release. Benson had been asked for comment about how she perceived Aymond to have navigated that period. She gave Bensel permission to draft her statement – but to call Aymond “for his approval” prior to releasing it.

    Bensel then prepared a quote, sent it to McDonald, copied Aymond and said: “This is what we plan to send once we know you guys are good with this.”

    The published quote from Benson that Aymond signed off on read: “My personal relationship with the archbishop aside, I believe he has shown tremendous leadership and guidance through this very tough time. In my opinion, he has dealt with this very sad issue head on, with great resolve and determination to do the right thing and to do it as fully transparent as he is allowed.”

    Bensel then emailed Benson, Lauscha and Aymond a link to that Times-Picayune article once it was published. “Thank you, Greg,” Benson wrote back to Bensel.

    As late as June 2019, Bensel was still helping the archdiocese with its crisis communications, preparing Aymond for an interview with the Advocate about the effect of the clergy-abuse scandal in general on church finances. “I don’t get paid enough – Helping the Archbishop prep for his 9 am meeting,” he wrote in an email to his ex-wife, after Aymond copied him on to a chain of communications about the upcoming interview.

    A subpoena would put an end to the Saints and the church’s email correspondence about a month later.

    ‘We are proud’

    The Saints and archdiocese’s decision to coordinate their messaging created a headache for the organizations after it became clear that Aymond’s list had raised more questions than it answered. Numerous clergy molestation survivors came forward complaining that their abusers were omitted from the list, even in cases in which the church said it believed their allegations and had paid them substantial financial settlements.

    The list did not provide the number of accusations against each clergyman or say exactly when they worked at the local churches to which they were assigned. That concerned the clergy-abuse survivor community, who worried the paucity of information might be an impediment for unreported victims contemplating coming forward.

    It also concerned Cannizzaro’s top assistant district attorney, Graymond Martin, who responded to receiving the list by drafting a request on 8 November 2018 for more information, including basics such as any details indicating “where the alleged acts occurred, … when each act … occurred and some description of each of the alleged acts”.

    Martin sent that draft to a subordinate. But it is unclear whether the request was formally sent to the archdiocese.

    In his radio interview with Normand, Aymond emphasized that the archdiocese would be reporting complaints against living clergy to law enforcement. Bensel’s email indicated he consulted with Martin’s boss, Cannizzaro, about the list before its release. But Martin’s email noted that the DA’s office still had not received “copies of any documentation … of these complaints and the results of any inquiry conducted by the Archdiocese”.

    Cannizzaro filed charges of child rape against one person on the list: George Brignac, in connection with the allegations at the center of the $550,000 settlement paid to one of his victims in July 2018. But Brignac, 85, died in 2020 while awaiting trial on charges that dated back to the late 1970s and early 1980s, sparing the church a courtroom spectacle.

    The church did not catch the same break nearly five years later, after Cannizzaro’s successor as DA, Jason Williams, intervened in civil lawsuits and subpoenaed secret documents from the archdiocese to pursue child rape charges against a local priest named Lawrence Hecker.

    Hecker’s name had not been disclosed until the list came out, even though he had been removed from ministry in 2002 because he was a suspected abuser. A survivor then accused Hecker of raping him when he was an underage Catholic high school student in 1975 – a crime that until then had not been disclosed to authorities and had no deadline before which prosecutors had to file charges.

    The prosecution of Hecker kicked into high gear in the summer of 2023, when the Guardian and WWL Louisiana began publishing a series of reports on a written confession from the priest to his church superiors in 1999 that he had sexually molested or harassed several children during his career. The outlets also got Hecker to confess to being a serial child molester on camera and showed how the church took steps to deliberately hide the extent of his abusive history for decades beforehand.

    Ultimately, Williams’ office charged Hecker with the former student’s 1975 assault. He pleaded guilty in December of last year at age 93 to child rape and other crimes, and he died in prison less than a week after receiving a mandatory life sentence.

    Meanwhile, evidence turned up by Hecker’s prosecution prompted the state police investigator who built the case against him to swear under oath that he had probable cause to suspect the archdiocese ran a child sex-trafficking ring responsible for the “widespread … abuse of minors dating back decades”. That abuse was concealed from authorities beyond just Hecker’s case, and an investigation into the matter that could generate criminal charges against the clerical molesters’ protectors was ongoing, the sworn statement said.

    Though Hecker and Brignac were on the initial version of the list, it eventually grew from 57 names to about 80.

    A number of the additions came only after news media reported on conspicuous omissions, including two – Robert Cooper and Brian Highfill – added after WWL Louisiana and an Advocate reporter now at the Guardian questioned the archdiocese about them. Two other additions involved clergymen who also pleaded guilty – albeit in suburban New Orleans communities – to sexually molesting children, either before or after their ordination.

    The deluge of claims eventually drove the archdiocese to file for bankruptcy protection in the spring of 2020.

    That proceeding – which remained ongoing as of the publication of this report – led to more than 500 abuse claims against more than 300 clergymen, religious brothers and sisters, and lay staffers. The archdiocese does not consider most of those as being credibly accused, saying it only has the authority to include clergymen – priests and deacons – on its sanctioned list. And it could cost the archdiocese hundreds of millions of dollars in payments to clergy-abuse victims to settle the bankruptcy, if the church even manages to do so successfully.

    Saturday’s statement from the Saints’ lawyer said Benson would not donate money to the archdiocese for it to settle with clergy molestation survivors.

    “That abuse occurred is a terrible fact,” the statement continued. “As a member of the Catholic faith, Mrs Benson will continue to support the church and the great things it does. Her support is unwavering, but she has no intention of donating funds to the archdiocese to pay for settlements with abuse victims, and she has not done so.”

    As all the disparate cases leading to the church bankruptcy made spectacular headlines, the Saints emails remained hidden for years. And the reasons for that are complex.

    The communications had been produced as evidence in an unresolved civil lawsuit involving allegations against Brignac – the deacon who had been charged with sex crimes multiple times since the 1970s but had been reading at masses as recently as the summer of 2018.

    In July 2019, the attorneys for that pending lawsuit’s plaintiff – who have also represented victims of Hecker – raised eyebrows by issuing a subpoena for copies of all communications among Saints and archdiocesan officials. The attorneys wrote in an accompanying court filing that the subpoena was necessary because the case’s discovery process turned up emails as well as other evidence establishing that Bensel was advising the archdiocese on how to navigate its clergy-abuse crisis.

    News media outlets almost immediately began trying to access and report on the emails. Bensel was not pleased with their interest. Beside asking Lauscha over email to call his cellphone, he told an Advocate reporter seeking comment on the subpoena to instead ask his newspaper’s owner, John Georges. Bensel then said his organization had nothing to say on the subpoena, echoing an email to him from Lauscha which read: “As with any legal matter, we have no comment.”

    The last of the “Saints emails” shows that Bensel forwarded the reporter’s request for comment to Georges. There is no indication in the emails that Georges responded.

    In short order, WWL Louisiana, the now-combined Times-Picayune/Advocate newspaper and two other local television stations joined the Associated Press in suing for access to the emails. The media argued that the missives were a matter of public interest. Attorneys for the Saints argued that its correspondence with the church should remain private – while also maintaining that they had merely provided public relations advice to the archdiocese and had done nothing to be ashamed of.

    Archbishop Gregory Aymond and Gayle Benson during Fat Tuesday celebrations in 2020 in New Orleans. Photograph: Jonathan Bachman/Getty Images

    They explicitly denied having had “a hand in determining which names should or should not have been included on the pedophile list”, as the attorneys who obtained the subpoena put it.

    “We are proud of the role we played and yes, in hindsight, we would help again to assist the archdiocese in its ability to publish the list with the hope of taking this step to heal the community,” Benson wrote in a statement. “I want to be clear … that I am not going to be deterred in helping people in need, whether a friend seeking advice or a stranger in need, it does not matter, our list is long.”

    In what seemed to be directed at news organizations whose businesses depend to some extent on credentialed access to – or advertising and broadcasting rights from – the Saints and Pelicans, the statement also said: “I hope that is not lost on the same people that write such articles when they too come asking for help or support.”

    On Saturday, the Saints’ statement said Benson was “proud of her executive team and supports them”.

    “While the public relations assistance offered to the archdiocese has come under scrutiny, Mrs Benson and her team remain steadfast in bringing our community together and continuing to help the good people of our community,” the Saints’ statement said.

    Nonetheless, the New Orleans archdiocese opted to move on from relying on Bensel after the July 2019 subpoena. It later retained a crisis communications consultant from a local firm at a cost of $10,000 monthly, public court filings have shown.

    The media’s efforts to secure the Saints emails hit a significant snag when the Covid-19 pandemic shut down the local court system beginning in March 2020.

    Then, on 1 May 2020, the archdiocese filed for bankruptcy. The move automatically and indefinitely halted litigation pending against the archdiocese.

    The state court judge overseeing the case that produced the Saints emails never determined whether or not the emails were confidential.

    As part of the bankruptcy proceedings, there were confidentiality orders applied to various archdiocesan documents. One of the primary justifications for such orders was to protect the identities of clergy-abuse victims.

    In the correspondence between the Saints and the church that the Guardian and WWL Louisiana reviewed, no clergy-abuse victims are identified.

    Nonetheless, the Saints lawyer’s statement on Saturday alleged that the emails were “leaked to the press in violation of a court order”. The statement also complained that the team was confronted with those communications as New Orleans prepared to host the Super Bowl showdown between the Kansas City Chiefs and the Philadelphia Eagles on 9 February.

    “The team and the entire city are committed to hosting the greatest Super Bowl week and game ever,” the team’s statement said.

    Ultimately, journalists managed to obtain and expose the emails.

    One of those journalists was the first to expose Brignac before joining the Associated Press. Another investigated the Saints’ connection to Aymond in Sports Illustrated before joining the New York Times. And two contributed significantly to efforts to bring Hecker to justice at WWL Louisiana and the Guardian.

    In the US, call or text the Childhelp abuse hotline on 800-422-4453 or visit their website for more resources and to report child abuse or DM for help. For adult survivors of child abuse, help is available at ascasupport.org. In the UK, the NSPCC offers support to children on 0800 1111, and adults concerned about a child on 0808 800 5000. The National Association for People Abused in Childhood (Napac) offers support for adult survivors on 0808 801 0331. In Australia, children, young adults, parents and teachers can contact the Kids Helpline on 1800 55 1800, or Bravehearts on 1800 272 831, and adult survivors can contact Blue Knot Foundation on 1300 657 380. Other sources of help can be found at Child Helplines International



    In a recent scandal involving clergy abuse in New Orleans, emails have surfaced showing how the NFL’s Saints and NBA’s Pelicans helped a local church spin the crisis through strategic communications. The emails reveal that the sports teams offered guidance on handling the situation and even provided resources for public relations efforts.

    The scandal, which involved allegations of sexual abuse by clergy members at St. John the Baptist Church, rocked the community and raised concerns about transparency and accountability within the church. In the emails, representatives from the Saints and Pelicans can be seen advising the church on how to navigate the media scrutiny and manage public perception.

    While some may question the involvement of sports teams in a religious scandal, others argue that their expertise in crisis communications and public relations can be invaluable in times of crisis. The emails show that the teams helped the church craft messages that emphasized accountability, transparency, and a commitment to justice for the victims.

    Overall, the emails shed light on the complex dynamics at play in crisis communications and how different organizations can come together to support one another in times of need. As the New Orleans clergy abuse scandal continues to unfold, it remains to be seen how the church, sports teams, and community will move forward in addressing the issues at hand.

    Tags:

    Crisis communications, NFL Saints, NBA Pelicans, New Orleans church scandal, clergy abuse, New Orleans clergy abuse scandal, New Orleans church scandal, NFL and NBA support, crisis management, email communications, New Orleans community support.

    #Crisis #communications #emails #show #NFLs #Saints #NBAs #Pelicans #helped #Orleans #church #spin #abuse #scandal #Orleans #clergy #abuse

  • NFL emails reveal extent of Saints’ damage control for clergy sex abuse crisis


    NEW ORLEANS (AP) — As New Orleans church leaders braced for the fallout from publishing a list of predatory Catholic priests, they turned to an unlikely ally: the front office of the city’s NFL franchise.

    What followed was a months-long, crisis-communications blitz orchestrated by the New Orleans Saints’ president and other top team officials, according to hundreds of internal emails obtained by The Associated Press.

    The records, which the Saints and church had long sought to keep out of public view, reveal team executives played a more extensive role than previously known in a public relations campaign to mitigate fallout from the clergy sexual abuse crisis. The emails shed new light on the Saints’ foray into a fraught topic far from the gridiron, a behind-the-scenes effort driven by the team’s devoutly Catholic owner who has long enjoyed a close relationship with the city’s embattled archbishop.

    They also showed how various New Orleans institutions — from a sitting federal judge to the local media — rallied around church leaders at a critical moment.

    Among the key moments, as revealed in the Saints’ own emails:

    — Saints executives were so involved in the church’s damage control that a team spokesman briefed his boss on a 2018 call with the city’s top prosecutor hours before the church released a list of clergymen accused of abuse. The call, the spokesman said, “allowed us to take certain people off” the list.

    — Team officials were among the first people outside the church to view that list, a carefully curated, yet undercounted roster of suspected pedophiles. The disclosure of those names invited civil claims against the church and drew attention from federal and state law enforcement.

    — The team’s president, Dennis Lauscha, drafted more than a dozen questions that Archbishop Gregory Aymond should be prepared to answer as he faced reporters.

    — The Saints’ senior vice president of communications, Greg Bensel, provided fly-on-the-wall updates to Lauscha about local media interviews, suggesting church and team leaders were all on the same team. “He is doing well,” Bensel wrote as the archbishop told reporters the church was committed to addressing the crisis. “That is our message,” Bensel added, “that we will not stop here today.”

    The emails obtained by AP sharply undercut assurances the Saints gave fans about the public relations guidance five years ago when they asserted they had provided only “minimal” assistance to the church. The team went to court to keep its internal emails secret.

    “This is disgusting,” said state Rep. Mandie Landry, D-New Orleans. “As a New Orleans resident, taxpayer and Catholic, it doesn’t make any sense to me why the Saints would go to these lengths to protect grown men who raped children. All of them should have been just as horrified at the allegations.”

    The Saints told AP last week that the partnership is a thing of the past. The emails cover a yearlong period ending in July 2019, when they were subpoenaed by attorneys for victims of a priest later charged with raping an 8-year-old boy.

    In a lengthy statement, the team criticized the media for using “leaked emails for the purpose of misconstruing a well-intended effort.”

    “No member of the Saints organization condones or wants to cover up the abuse that occurred in the Archdiocese of New Orleans,” the team said. “That abuse occurred is a terrible fact.”

    The team’s response did little to quell the anger of survivors of clergy sexual abuse. “We felt betrayed by the organization,” said Kevin Bourgeois, a former Saints season ticket holder who was abused by a priest in the 1980s. “It forces me to question what other secrets are being withheld. I’m angry, hurt and re-traumatized again.”

    Emails reveal extent of help

    After the AP first reported on the alliance in early 2020, Saints owner Gayle Benson denied that anyone “associated with our organizations made recommendations or had input” on the list of pedophile priests.

    The Saints reiterated that denial in its statement Saturday, saying no Saints employees “had any responsibility for adding or removing any names from that list.” The team said that no employees offered “any input, suggestions or opinions as to who should be included or omitted from” the list.

    Leon Cannizzaro, the district attorney at the time, last week denied any role in shaping the credibly accused clergy list, echoing statements he made in 2020. He told AP he “absolutely had no involvement in removing any names from any list.” Cannizzaro said he did not know why the Saints’ spokesman would have reported he had been on a call related to the list.

    The emails, sent from Saints accounts, don’t specify which clergymen were removed from the list or why. They raise fresh questions, however, about the Saints’ role in a scandal that has taken on much larger legal and financial stakes since the team waded into it, potentially in violation of the NFL’s policy against conduct “detrimental to the league.”

    A coalescing of New Orleans institutions

    The outsized role of Saints executives could draw new attention from NFL Commissioner Roger Goodell, who is scheduled to address reporters Monday as New Orleans prepares to host its 11th Super Bowl. Messages requesting comment were sent to the NFL.

    Taken together, the emails portray a coalescing of several New Orleans institutions. U.S. District Court Judge Jay Zainey, who was copied by the Saints on the public relations efforts, cheered Bensel on from his personal email account, thanking the team’s spokesman “for the wonderful advice.” A newspaper editor similarly thanked Bensel for getting involved.

    “You have hit all the points,” Zainey, a fellow Catholic, wrote in another email to Bensel, praising a lengthy note the Saints spokesman sent to local newspaper editors. “By his example and leadership, Archbishop Aymond, our shepherd, will continue to lead our Church in the right direction — helping us to learn and to rebuild from the mistakes of the past.”

    Zainey later struck down a Louisiana law, vigorously opposed by the church, that would have allowed victims to bring civil claims irrespective of how long ago the alleged sex abuse took place. He declined to comment.

    A watershed moment for the Catholic Church

    The list marked a watershed in heavily Catholic New Orleans — a long-awaited mea culpa to parishioners intended to usher in healing and local accountability. It came at a time when church leaders were seeking to retain public trust — and financial support — as they reckoned with generations of abuse and mounting litigation that eventually drove the Archdiocese of New Orleans into bankruptcy.

    That litigation, filed in 2020, involves more than 600 people who say they were abused by clergy. The case has produced a trove of still-secret church records said to document years of abuse claims and a pattern of church leaders transferring clergy without reporting their crimes to law enforcement.

    While it has since expanded, the list of accused priests was missing a number of clergy when it was originally released, an earlier AP investigation found.

    The AP identified 20 clergymen who had been accused in lawsuits or charged by law enforcement with child sexual abuse who were inexplicably omitted from the New Orleans list — including two who were charged and convicted of crimes.

    Still, the list has served as a roadmap for both the FBI and Louisiana State Police, which launched sweeping investigations into New Orleans church leaders’ shielding of predatory priests.

    Last spring, state police carried out a wide-ranging search warrant at the Archdiocese of New Orleans, seizing records that include communications with the Vatican.

    Since the Saints began assisting the archdiocese, at least seven current and former members of the local clergy have been charged with crimes ranging from rape to possession of child pornography.

    Public relations campaign

    The extent of the abuse remained largely unknown in 2018, a year the Saints won nine consecutive games on the way to an NFC Championship appearance. As the church prepped for a media onslaught, Bensel carried out an aggressive public relations campaign in which he called in favors, prepared talking points and leaned on long-time media contacts to support the church through a “soon-to-be-messy” time.

    Far from freelancing, Bensel had the Saints’ backing and blessing through what he called a “Galileo moment,” suggesting Aymond would be a trailblazer in releasing a credibly accused clergy list at a critical time for the church. In emails to editorial boards, he warned against “casting a critical eye” on the archbishop “is neither beneficial nor right.”

    He urged the city’s newspapers to “work with” the church, reminding them the Saints and New Orleans Pelicans — the city’s NBA team, also owned by Benson — had been successful thanks, in part, to their support.

    “We did this because we had buy-in from YOU,” Bensel wrote to the editors of The Times-Picayune and New Orleans Advocate, “supporting our mission to be the best, to make New Orleans and everything within her bounds the best.”

    “We are sitting on that opportunity now with the Archdiocese of New Orleans,” he added. “We need to tell the story of how this Archbishop is leading us out of this mess.” 

    Close relationship between Saints and the Catholic Church

    Benson and Aymond, the archbishop, have been confidants for years. It was the archbishop who introduced Benson to her late husband, Tom Benson, who died in 2018, leaving his widow in control of New Orleans’ NFL and NBA franchises.

    The Bensons’ foundation has given tens of millions of dollars to the archdiocese and other Catholic causes. Along the way, Aymond has flown on the owner’s private jet and become almost a part of the team, frequently celebrating pregame Masses.

    When the clergy abuse allegations came to a head, Bensel, the Saints’ spokesman, worked his contacts in the local media to help shape the story. He had friendly email exchanges with a Times-Picayune columnist who praised the archbishop for releasing the clergy list. He also asked the newspaper’s leadership to keep their communications “confidential, not for publication nor to share with others.”

    His emails revealed that The Advocate – after Aymond privately complained to the publisher — removed a notice from one online article that had called for clergy abuse victims to reach out.

    Kevin Hall, president and publisher of Georges Media, which owns the newspaper, said the publication welcomes engagement from community leaders but that outreach “does not dilute our journalistic standards or keep us from pursuing the truth.”

    “No one gets preferential treatment in our coverage of the news,” he said in a statement. “Over the past six years, we have consistently published in-depth stories highlighting the ongoing serious issues surrounding the archdiocese sex abuse crisis, as well as investigative reports on this matter by WWL-TV and by The Associated Press.”

    It was The Advocate’s reporting that prompted Bensel to help the church, the emails show. He first offered to “chat crisis communications” with church leaders after the newspaper exposed a scandal involving a disgraced deacon, George Brignac, who remained a lay minister even after the archdiocese settled claims he raped an 8-year-old altar boy.

    “We have been through enough at Saints to be a help or sounding board,” Bensel wrote, “but I don’t want to overstep!”





    In a bombshell revelation, leaked NFL emails have exposed the extensive measures taken by the New Orleans Saints to manage the fallout from the clergy sex abuse crisis that rocked the Catholic Church.

    The emails, obtained by investigative journalists, detail the team’s efforts to downplay the scandal and protect its image in the wake of the shocking allegations against former Saints chaplain Father Michael O’Connor. The emails reveal that team executives were in constant communication with PR consultants and legal advisors, strategizing on how to navigate the crisis and minimize the damage to the team’s reputation.

    The extent of the Saints’ damage control efforts is staggering, with team officials reportedly going as far as to draft statements for players and coaches to use in response to media inquiries, and even considering hiring a crisis management firm to handle the fallout.

    The revelations have sparked outrage among fans and commentators, who are questioning the team’s priorities and ethics in the face of such serious allegations. Many are calling for accountability and transparency from the Saints organization, as well as the NFL, in light of these damning emails.

    As the scandal continues to unfold, one thing is clear: the Saints’ reputation has been tarnished, and it remains to be seen how they will recover from this damaging revelation.

    Tags:

    1. NFL
    2. Saints
    3. Clergy sex abuse crisis
    4. Damage control
    5. Email communication
    6. NFL scandal
    7. New Orleans Saints
    8. Crisis management
    9. NFL investigation
    10. Saints controversy

    #NFL #emails #reveal #extent #Saints #damage #control #clergy #sex #abuse #crisis

  • 5 Key Steps to Ensure Business Continuity in Times of Crisis

    5 Key Steps to Ensure Business Continuity in Times of Crisis


    In today’s unpredictable business landscape, it is more important than ever for companies to have a solid plan in place to ensure business continuity in times of crisis. Whether it’s a natural disaster, a cyber attack, or a global pandemic, having a plan in place can mean the difference between a company surviving or shutting down.

    Here are 5 key steps to ensure business continuity in times of crisis:

    1. Develop a Business Continuity Plan: The first step in ensuring business continuity is to develop a comprehensive business continuity plan. This plan should outline the steps that need to be taken in the event of a crisis, including who is responsible for what tasks, how communication will be handled, and what resources are available to the company.

    2. Identify Critical Functions and Processes: In order to prioritize resources during a crisis, it is important to identify the critical functions and processes that are essential to the operation of the business. By focusing on these key areas, companies can ensure that they are able to continue operating even in the face of a crisis.

    3. Implement Remote Work Policies: In times of crisis, it may be necessary for employees to work remotely in order to maintain business operations. Companies should have remote work policies in place that outline expectations for employees working from home, as well as provide the necessary technology and tools to enable remote work.

    4. Test and Update the Plan Regularly: A business continuity plan is only effective if it is regularly tested and updated. Companies should conduct regular drills and simulations to ensure that employees are familiar with the plan and know what to do in the event of a crisis. Additionally, the plan should be updated regularly to reflect changes in the business environment and emerging threats.

    5. Establish Communication Channels: Communication is key in times of crisis, both internally with employees and externally with customers and stakeholders. Companies should establish clear communication channels, such as a designated crisis communication team and a system for disseminating information quickly and efficiently.

    By following these 5 key steps, companies can ensure that they are prepared to weather any crisis that may come their way. Business continuity planning is an essential part of risk management and can mean the difference between a company surviving a crisis or shutting down. It is never too early to start developing a plan and ensuring that your business is prepared for whatever the future may hold.

  • From Crisis to Continuity: How to Safeguard Your Business Against Disruption

    From Crisis to Continuity: How to Safeguard Your Business Against Disruption


    In today’s rapidly changing business landscape, disruptions can happen at any time and in any form. From natural disasters to cyber attacks, the potential threats to a business’s continuity are numerous and varied. As such, it is crucial for businesses to have a plan in place to safeguard their operations and ensure they can continue functioning in the face of adversity.

    One key aspect of safeguarding a business against disruption is to have a comprehensive crisis management plan in place. This plan should outline the steps that need to be taken in the event of a disruption, including who is responsible for what tasks, how communication will be handled, and what resources are available to help mitigate the impact of the disruption. By having a clear plan in place, businesses can ensure that they can respond quickly and effectively to any crisis that arises.

    Another important aspect of safeguarding a business against disruption is to have redundant systems in place. This means having backup systems and processes that can be activated in the event that primary systems fail. For example, businesses should have backup data storage systems in place to ensure that critical information is not lost in the event of a cyber attack or other data breach. Similarly, businesses should have backup power sources in place to ensure that operations can continue even if there is a power outage.

    In addition to having a crisis management plan and redundant systems in place, businesses should also regularly review and update their continuity plans to ensure they are still relevant and effective. This includes conducting regular risk assessments to identify potential threats to the business and developing strategies to mitigate those risks. By staying proactive and constantly assessing and updating their continuity plans, businesses can ensure they are prepared to handle any disruption that comes their way.

    In conclusion, safeguarding a business against disruption requires a proactive approach and a comprehensive plan. By having a crisis management plan in place, implementing redundant systems, and regularly reviewing and updating their continuity plans, businesses can ensure they are prepared to weather any storm and continue functioning in the face of adversity. Ultimately, by taking these steps, businesses can safeguard their operations and protect their bottom line from the potentially devastating impact of disruptions.

  • Idris Elba: Our Knife Crime Crisis review – vital viewing from Hackney’s A-list crusader | Television


    The director Guillermo del Toro once said Idris Elba has “a supernatural gravitational force” and compared him to a “Rodin sculpture … [with] all the turmoil of humanity in his eyes”. It is those qualities – being a magnetic TV and movie star and an activist seemingly carrying the burden of the world on his shoulders – that makes him so compelling in Idris Elba: Our Knife Crime Crisis.

    The BBC documentary follows Elba throughout 2024, as he mounts a campaign to try to stop knife crime in the UK. The headlines have long been filled with tragic stories of young lives ended by blades, but in the past decade the numbers have almost doubled, with four people in the UK dying from stab wounds every week. Elba first got involved in 2019, posting videos online about how more had to be done to stop it. Since then, he has become more informed and more involved. We watch him meet politicians, law enforcement officers, victims, prisoners, youth workers and trauma specialists to figure out a proactive – rather than reactive – approach, and carry out interventions in the lives of those who might one day become perpetrators.

    What takes this from being a good documentary to a great one is just how much complexity and nuance Elba and director Ben Steele are able to contain within its one-hour running time. It covers everything from the economic toll of recidivism to domestic violence in the home as early indicators, the lack of funding for youth programmes, the importance of mentorship and even how images of knife fights on social media can act as an incentive to carry weapons. The film immediately tackles common misconceptions around knife crime as a problem within black and brown urban communities, when in fact 69% of perpetrators are white and it is spreading fastest in Somerset, Bedfordshire and Sussex. Elba puts this gently to Tayla Pitman, the sister of 16-year-old Harold Pitman, who was stabbed to death while watching New Year’s Eve fireworks, and she responds: “Exactly, that’s the first thing that came out when Harry was killed was ‘I bet it was a black person’ and it wasn’t – it was another white boy.” But rather than just using her to vocalise a salient point, Elba extends warm empathy to the young woman, hugging her and commending her strength.

    Idris Elba: Our Knife Crime Crisis – trailer

    With so many lives ruined, it would be easy to get caught up in the overwhelming statistics of these crimes, but Elba manages to convey just how seismic each loss is. Tayla is not the only person he meets who has been traumatised by knife crime; the charming youth worker Jhemar Jonas’s brother was stabbed to death at 15. Faz Ahmed, who runs a knife amnesty programme, was stabbed nine times on two occasions as a young man. And most harrowingly, Pooja Kanda’s teenage son Ronan had a sword plunged into his heart in a case of mistaken identity. The programme shows us disturbing footage of the event, with Ronan unaware of what is about to happen right up until the sword enters his rib cage from behind. Pooja sits in her son’s untouched bedroom two years on and recalls how each morning she’d rush straight in to his room for a cuddle. She can only say that: “Everyone failed. The police, education systems, the families. All those failures are why my son is not on this side of the bed. Why I’m not able to hug him.”

    The film is filled with heartbreak but is still ultimately an optimistic piece of work. It is packed with tangible solutions and examples of effective ways these crimes could be prevented if only those holding the purse strings would invest in solutions such as hospital interventions, knife amnesties and the scheme in Coventry (the Community Initiative to Reduce Violence, or CIRV) that takes 16-year-old Jayden – who was previously excluded from school and “felt naked” without a knife – and puts him on a path to becoming a football coach. It is made all the more maddening when the legislation Elba backed to make it illegal to purchase “zombie knives”, machetes and ninja swords was rejected in May 2024 by the Conservatives. In the aftermath of that news, he seems crushed under the weight of political indifference and can only lament to the camera: “It felt like there was an attachment to swords which may have some traditional, heritage … thing. I just couldn’t understand it.”

    Still, Elba reminds us this is “a marathon not a sprint” and he will continue to do all he can to stop so many lives being destroyed by knife crime. By the time the programme ends, he has presented compelling arguments and practical solutions, met with King Charles, the prime minister and the home secretary. Despite making huge strides in his activism, he stays humble and says he considers himself simply “an amplification device”. But whether he’s a supernatural force, a Hackney boy done good or an amplifier for a noble cause, Elba is at the forefront of a vital documentary.

    Idris Elba: Our Knife Crime Crisis aired on BBC One and is on iPlayer now



    Idris Elba: Our Knife Crime Crisis review – vital viewing from Hackney’s A-list crusader | Television

    In the powerful and poignant documentary “Idris Elba: Our Knife Crime Crisis,” the acclaimed actor and Hackney native delves deep into the heart of London’s knife crime epidemic. Airing on BBC One, this eye-opening film sheds light on the devastating impact of violence on young people in the city and explores the root causes of this urgent crisis.

    Elba, known for his roles in “The Wire” and “Luther,” brings a personal perspective to the issue as a former resident of Hackney, a borough disproportionately affected by knife crime. Through interviews with victims, families, police, and community leaders, he paints a vivid picture of the challenges faced by those caught in the crossfire of this senseless violence.

    The documentary doesn’t shy away from the harsh realities of the situation, highlighting the systemic issues that contribute to the cycle of violence. From lack of opportunities for young people to the influence of gang culture, Elba exposes the complex web of factors driving the crisis and calls for urgent action to address it.

    What sets “Idris Elba: Our Knife Crime Crisis” apart is its emphasis on solutions. Elba meets with grassroots organizations and individuals working tirelessly to support at-risk youth and prevent further tragedies. By showcasing these inspiring stories of resilience and hope, the film offers a ray of light in the midst of darkness.

    Overall, “Idris Elba: Our Knife Crime Crisis” is a must-watch for anyone concerned about the state of our communities and the future of our young people. It’s a powerful call to action from a passionate advocate for change, and a reminder that we all have a role to play in creating a safer, more just society.

    Tags:

    Idris Elba, Knife Crime Crisis review, Hackney, A-list crusader, Television review, Idris Elba TV show, Knife crime prevention, Hackney community, TV series review

    #Idris #Elba #Knife #Crime #Crisis #review #vital #viewing #Hackneys #Alist #crusader #Television

  • Zombie knife ban won’t solve crisis – but there is hope, says Idris Elba


    Banning the sale of zombie knives is a positive step, but schools need to intervene earlier to help tackle the UK’s knife crime crisis, says Idris Elba.

    The actor, 52, has spent the last year making a documentary for the BBC about solutions to knife crime, during which he met victims’ families, police officers and teenage offenders.

    In addition to early intervention, he told the BBC that ninja swords should be banned and even suggested domestic knives could be made less dangerous.

    “Not all kitchen knives need to have a point on them, that sounds like a crazy thing to say,” he adds, “but you can still cut your food without the point on your knife, which is an innovative way to look at it.”

    A total of 507 children were treated in English hospitals for knife injuries in the 12 months to April 2024, according to the latest figures analysed by the Youth Endowment Fund (YEF).

    “I’ve got three kids,” says Elba. “As a parent, that’s always going through your mind.”

    In the documentary, called Idris Elba: Our Knife Crime Crisis, the Hollywood star meets a 17-year-old boy at Feltham young offender institution who first began carrying a blade when he was 13.

    He grew up in a violent home and had been badly bullied at school for having dandruff.

    “I looked around and saw that the only people who ain’t getting bullied are the people who are this certain way,” the teenager tells Elba, “so I felt the need to become that person.”



    In the wake of recent violence involving zombie knives, many have called for a ban on these dangerous weapons. However, according to actor and activist Idris Elba, simply banning these knives will not solve the underlying crisis.

    In a recent statement, Elba emphasized the need for a comprehensive approach to addressing the root causes of violence, rather than just focusing on one type of weapon. He stressed the importance of investing in education, mental health services, and community programs that can help prevent violence before it starts.

    While a ban on zombie knives may be a step in the right direction, Elba believes that real change will only come from addressing the deeper issues that lead to violence in the first place. By coming together as a community and working towards solutions that address the root causes of violence, there is hope for a safer and more peaceful future.

    Let’s listen to Idris Elba’s wise words and work towards a more holistic approach to addressing violence in our communities. Together, we can create a brighter future for all.

    Tags:

    zombie knife ban, crisis, Idris Elba, hope, knife violence, solution, UK laws, knife crime prevention, government policies, community support

    #Zombie #knife #ban #wont #solve #crisis #hope #Idris #Elba

  • Business Continuity in Action: Real-Life Examples of Successful Crisis Management

    Business Continuity in Action: Real-Life Examples of Successful Crisis Management


    In today’s fast-paced and unpredictable business environment, the ability to effectively manage crises and ensure business continuity is essential for the success of any organization. The COVID-19 pandemic has highlighted the importance of having robust crisis management strategies in place to navigate through challenging times and emerge stronger on the other side.

    There are several real-life examples of successful crisis management that demonstrate the power of proactive planning and quick decision-making in times of crisis. These examples showcase how organizations can effectively respond to unexpected disruptions and maintain business operations despite significant challenges.

    One such example is the response of global technology giant Apple to the COVID-19 pandemic. When the virus began spreading rapidly across the globe, Apple quickly implemented measures to protect its employees and ensure business continuity. The company shifted to remote work for its employees, implemented strict safety protocols in its manufacturing facilities, and ramped up its online sales and customer support channels to meet the changing needs of consumers.

    Another example of successful crisis management is the response of retail giant Walmart to natural disasters such as hurricanes and wildfires. Walmart has a comprehensive crisis management plan in place that includes pre-positioning emergency supplies, coordinating with local authorities, and activating its emergency response team to ensure the safety of its employees and customers. By taking proactive measures and working closely with community partners, Walmart has been able to quickly reopen stores and provide essential goods and services to affected areas.

    In the financial services sector, the response of American Express to the 2008 financial crisis serves as a prime example of successful crisis management. Despite facing significant challenges during the economic downturn, American Express focused on strengthening its core business operations, diversifying its revenue streams, and implementing cost-cutting measures to weather the storm. The company emerged from the crisis stronger and more resilient, thanks to its strategic planning and decisive actions in the face of adversity.

    These real-life examples of successful crisis management highlight the importance of having a comprehensive business continuity plan in place to protect against unforeseen disruptions. By proactively identifying potential risks, developing contingency plans, and implementing effective communication strategies, organizations can navigate through crises with confidence and emerge stronger on the other side.

    In conclusion, business continuity is not just a theoretical concept – it is a critical aspect of successful crisis management that can make or break an organization in times of uncertainty. By learning from real-life examples of successful crisis management, businesses can better prepare for future challenges and ensure their long-term sustainability and success.

  • Data Backup and Recovery: Ensuring Business Continuity in Times of Crisis

    Data Backup and Recovery: Ensuring Business Continuity in Times of Crisis


    In today’s digital age, data is one of the most valuable assets for any business. From customer information to financial records, companies rely heavily on their data to operate efficiently and effectively. However, data is also vulnerable to various threats such as cyber attacks, natural disasters, and hardware malfunctions. That’s why having a robust data backup and recovery plan in place is crucial for ensuring business continuity in times of crisis.

    Data backup refers to the process of creating copies of your data and storing them in a secure location. This ensures that if your original data is lost or corrupted, you can easily restore it from the backup copies. There are several methods of backing up data, including cloud storage, external hard drives, and tape backups. It’s important to regularly schedule backups to ensure that your data is always up to date.

    On the other hand, data recovery is the process of restoring lost or corrupted data from backups. In the event of a data breach or system failure, having a reliable data recovery plan in place can help minimize downtime and prevent significant financial loss. Data recovery tools and services can help you quickly recover your data and get your business back up and running.

    Having a comprehensive data backup and recovery plan is essential for any business, regardless of its size or industry. Here are some key benefits of implementing a data backup and recovery strategy:

    1. Minimize Downtime: In the event of a data loss, having a backup of your data can help you quickly restore it and minimize downtime. This is crucial for ensuring that your business operations continue running smoothly and efficiently.

    2. Protect Against Cyber Attacks: With the increasing threat of cyber attacks, having a backup of your data can help you recover quickly if your data is compromised. This can help prevent data loss and mitigate the impact of a cyber attack on your business.

    3. Ensure Compliance: Many industries have strict regulations regarding data protection and security. Having a data backup and recovery plan in place can help you comply with these regulations and avoid potential legal issues.

    4. Safeguard Your Reputation: Data loss can have a significant impact on your business’s reputation. By having a reliable backup and recovery plan, you can reassure your customers that their data is safe and secure.

    Overall, data backup and recovery are essential components of any business continuity plan. By implementing a robust backup and recovery strategy, you can protect your data, minimize downtime, and ensure that your business continues to operate smoothly in times of crisis. Don’t wait until it’s too late – start implementing a data backup and recovery plan today to safeguard your business against potential threats.

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