A GUIDE TO SERVICE DESK CONCEPTS (HELP DESK) By Donna Knapp **Mint Condition**
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A GUIDE TO SERVICE DESK CONCEPTS (HELP DESK) By Donna Knapp Mint Condition
Are you new to the world of IT service management and looking to understand the ins and outs of service desk concepts? Look no further than this comprehensive guide by industry expert Donna Knapp.
In "A GUIDE TO SERVICE DESK CONCEPTS (HELP DESK)," Knapp covers everything from the basics of service desk operations to advanced troubleshooting techniques. Whether you’re a seasoned IT professional or just starting out, this book is sure to be a valuable resource.
With clear explanations and real-world examples, Knapp breaks down complex concepts into easy-to-understand terms. You’ll learn how to effectively manage incidents, problems, and change requests, as well as how to deliver exceptional customer service.
Don’t miss out on this essential guide to service desk concepts. Order your copy of "A GUIDE TO SERVICE DESK CONCEPTS (HELP DESK)" by Donna Knapp today and take your IT service management skills to the next level.
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