Price: $12.53
(as of Dec 15,2024 17:29:13 UTC – Details)
ASIN : B08B7NJ9FW
Publisher : Independently published (June 15, 2020)
Language : English
Paperback : 93 pages
ISBN-13 : 979-8654158604
Item Weight : 6 ounces
Dimensions : 6 x 0.24 x 9 inches
Servicenow: End User and Fulfiller Guide
Are you using Servicenow for your organization’s IT service management needs? Whether you are an end user submitting tickets or a fulfiller responsible for resolving them, this guide is here to help you navigate the platform effectively.
For End Users:
1. How to submit a ticket: Learn how to easily submit a ticket for any IT-related issue you may be experiencing.
2. Tracking your tickets: Keep track of the status of your tickets and receive updates on their progress.
3. Providing feedback: Share your feedback on the resolution process to help improve the overall service experience.
4. Accessing self-service options: Explore self-service options to troubleshoot common issues on your own without the need to submit a ticket.
For Fulfillers:
1. Assigning and prioritizing tickets: Learn how to efficiently assign and prioritize tickets based on their urgency and impact.
2. Communicating with end users: Keep end users informed on the status of their tickets and provide timely updates on resolution progress.
3. Resolving tickets: Follow best practices for resolving tickets efficiently and effectively to ensure customer satisfaction.
4. Reporting and analytics: Leverage reporting and analytics tools to track key performance indicators and identify areas for improvement in your service delivery.
By following the tips and best practices outlined in this guide, both end users and fulfillers can make the most of Servicenow’s capabilities and streamline the IT service management process for enhanced productivity and customer satisfaction.
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