ATLANTA, Ga. (Atlanta News First) – A Georgia Power rate increase kicked in the first of the year. The hikes are having devastating effects on programs that offer utility assistance.
The Fulton Atlanta Community Action Authority, also known as FACAA, opened enrollment for its utility assistance program on Thursday.
Atlanta News First spoke with people who said the system crashed within the first 10 minutes and appointments were completely booked.
Patricia Benton doesn’t know how she will pay her utility bill this month.
“I’m on Social Security. I’m 72-years-old,” she said.
Benton was one of thousands of metro Atlanta seniors who tried to apply for the state’s Low-Income Home Energy Assistance Program, also known as LIHEAP, in December but couldn’t due to high demand.
Benton and others were directed to try again on Tuesday when it was open to the public.
She said the same thing happened.
“It’s a bad experience. I couldn’t get help today. I experienced that we couldn’t get help today,” Benton said.
She’s not alone.
“Georgia Power going up about $45. My mom is a senior citizen. You need all the help you can get,” said Cassandra Bell.
Bell said she is trying to get assistance for her mother.
“I was trying to go online, and I guess everything was crashed. So, I came back over to try to seek help,” she said.
LIHEAP is a federally-funded program.
The funds are distributed by the state to local community action agencies.
“We had over 1,700 appointments in 12 minutes and over 1,400 phone calls in one day,” said Dr. Howard Grant, president of the Fulton Atlanta Community Action Authority.
Grant said demand for utility assistance has skyrocketed.
“Because of those rate hikes we’re seeing a different look of the people who have a need traditionally. You would think poverty looks one way but now were starting to see a lot of middle-class.”
Grant said the state is working to improve the online system to handle the high volume of applicants.
“They are working very hard to come up with some new ways to really streamline this process,” he said.
Those who rely on the assistance say something needs to change.
“I really need it. I live by myself,” said Benton.
Said Bell: “People need help. You know, if you can’t get it where do you go.”
FACAA representatives said they are planning to host walk-in appointment events for utility assistance in the coming weeks.
The agency said details will be posted on their website.
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Georgia Power rate increases putting strain on utility assistance programs
As Georgia Power continues to raise their rates, the strain on utility assistance programs is becoming more apparent. With each rate hike, more and more families are struggling to keep up with their electricity bills, leading to a greater demand for financial assistance.
The increase in rates is especially burdensome for low-income households, who are already struggling to make ends meet. Many of these families rely on utility assistance programs to help cover their bills, but the rising rates are stretching these programs thin.
In response to the growing need for assistance, organizations and charities are working tirelessly to provide support to those in need. However, with limited resources and an increasing number of families seeking help, these programs are facing a daunting challenge.
It is crucial for policymakers and utility companies to address this issue and find solutions to alleviate the strain on utility assistance programs. Without intervention, many families will be left in the dark and unable to afford the basic necessity of electricity.
As rate increases continue to put pressure on these programs, it is essential for the community to come together and support those in need. By raising awareness and advocating for change, we can ensure that every family has access to affordable and reliable electricity.
Tags:
- Georgia Power
- Rate increases
- Utility assistance programs
- Energy costs
- Financial strain
- Energy bills
- Assistance programs
- Georgia residents
- Electric rates
- Financial assistance
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