Tag: Hospitality

  • Yee-haw! Fort Worth hospitality industry kicks up its heels as stock show brings home the bacon 


    The Fort Worth Stock Show & Rodeo is a Fort Worth institution. So too is Pulido’s Kitchen and Cantina, a fixture of the city’s dining scene since 1966. 

    And this year, the two will join together, as Pulido’s, now part of the locally owned Westland Restaurant Group, will have a location on the stock show grounds. 

    “I’m excited as I can be about it,” said Bourke Harvey, managing partner at Westland Restaurant Group. “We’ve catered events on-site and off-site at the stock show, but this year we’ll actually be a part of it.” 

    Harvey, along with operating partner Gigi Howell, acquired Pulido’s in late 2023 just as the restaurant was preparing to close for good. He said one of the company’s goals in reviving the restaurant is to be more involved in events like the stock show and further integrate the Pulido’s brand into the city’s culture. 

    “That’s why we’re doing more work at the botanic gardens, things like that,” he said. “We want to be part of Fort Worth and build our brand in the process.” 

    The official name of the location at the stock show will be Pulido’s Rodeo Kitchen. It will be located in the Centennial Room at the Moncrief Building. 

    While Pulido’s and the stock show are echoes of Fort Worth’s past, the new restaurant is lassoing some new technology to better serve its customers. 

    Pulido’s Rodeo Kitchen will have seating for about 40, but Harvey knows that many of the exhibitors and kids showing animals need to eat, too. They have worked with some of their point-of-sale vendors to develop efficient online ordering systems to cater to the people at the show who have limited time for a meal. 

    “A lot of those kids showing their animals and exhibitors, they don’t want to leave their animals or the area for long,” said Harvey. “So we’ve worked to make it very efficient for them, with a QR code, to order food and not be gone from their stall or whatever for long.” 

    Pulido’s isn’t the only restaurant benefiting from the influx of foot traffic between Jan. 17 and Feb. 8. According to Visit Fort Worth, about a third of visitors to the Fort Worth Stock Show & Rodeo hail from outside Fort Worth. While the visitors spend much of their time at the stock show, they also frequent the city’s hotels, restaurants and shopping centers before and after the show. 

    Visit Fort Worth says more fans, up 12%, are staying on the grounds and attending events such as the Roadhouse concert series or eating at area restaurants instead of saddling up and going home. 

    The 125th edition of the show in 2022 brought in $115 million in direct spending and attracted 1.2 million people, according to a stock show report to Fort Worth City Council that May. 

    This is the second year that two of the city’s new high-end hotels — The Crescent Hotel Fort Worth and Bowie House — have sought to corral and market to the stock show’s more well-heeled crowd. 

    The Bowie House will be offering several special events, including a showcase of Fort Worth musical talent, complimentary boot shines, and line dancing and two-stepping lessons. 

    Harvey, who is also a partner or owns restaurants in seven other states, said the stock show and its timing is an economic bonanza for Fort Worth restaurants and the hospitality industry. The first couple of months after the holidays are the worst time in the restaurant business, he said. 

    “At my restaurants in other states, after the holidays, it’s not a question of ‘are we going to lose money?’ It’s a question of ‘how much?’” he said. “Not here. The stock show sets Fort Worth apart and for restaurants, hotels, all hospitality, it means a lot. And for some restaurants, it means everything.” 

    Harvey also caters to the stock show crowd at his Curly’s Frozen Custard restaurant at 4017 Camp Bowie Blvd., just a few blocks from the event. He has served a Cow Patty special featuring a brownie and chocolate custard for several years during the stock show. This year, requests for the special concoction began in November. 

    “I started serving it two months early this year because I had so many requests,” he said. “That’s the power of the stock show.”

    Bob Francis is business editor for the Fort Worth Report. Contact him at bob.francis@fortworthreport.org. At the Fort Worth Report, news decisions are made independently of our board members and financial supporters. Read more about our editorial independence policy here.

    Fort Worth Report is certified by the Journalism Trust Initiative for adhering to standards for ethical journalism.

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    Republishing is free for noncommercial entities. Commercial entities are prohibited without a licensing agreement. Contact us for details.



    Yee-haw! Fort Worth hospitality industry kicks up its heels as stock show brings home the bacon

    The Fort Worth Stock Show and Rodeo is in full swing, and the city’s hospitality industry is reaping the benefits. From hotels and restaurants to bars and shops, businesses are seeing a surge in visitors as cowboys and cowgirls flock to town for the annual event.

    With rodeo performances, livestock shows, and a bustling midway, there’s no shortage of entertainment for attendees. And when they’re not at the show, visitors are exploring all that Fort Worth has to offer, from the historic Stockyards to the vibrant downtown area.

    Hotels are booking up, restaurants are bustling, and shops are seeing an increase in foot traffic. The city’s hospitality industry is kicking up its heels and welcoming guests with open arms.

    So if you’re in Fort Worth during the stock show, be sure to join in on the fun and experience the true spirit of Texas hospitality. Yee-haw!

    Tags:

    1. Fort Worth hospitality industry
    2. Stock show
    3. Fort Worth events
    4. Fort Worth attractions
    5. Texas hospitality
    6. Stock show Fort Worth
    7. Fort Worth tourism
    8. Stock show hospitality
    9. Fort Worth stock show
    10. Fort Worth entertainment

    #Yeehaw #Fort #Worth #hospitality #industry #kicks #heels #stock #show #brings #home #bacon

  • Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok (E

    Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok (E



    Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok (E

    Price : 159.99 – 143.99

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    xpert in Hospitality Management)

    In the dynamic and competitive industry of hospitality, tourism, and leisure, service quality management plays a crucial role in ensuring customer satisfaction and loyalty. Connie Mok, an expert in Hospitality Management, delves deep into the intricacies of service quality management in this ever-evolving sector.

    In her insightful post, Connie discusses the importance of understanding customer expectations and delivering exceptional service to meet and exceed those expectations. She emphasizes the need for continuous improvement in service quality through effective training programs, feedback mechanisms, and service recovery strategies.

    Connie also highlights the significance of creating a customer-centric culture within organizations, where every employee is empowered to deliver outstanding service to guests. She shares practical tips and best practices for implementing service quality management initiatives, such as setting service standards, measuring performance, and rewarding employees for excellence.

    With her wealth of knowledge and expertise in Hospitality Management, Connie Mok provides valuable insights and strategies for enhancing service quality in the hospitality, tourism, and leisure industry. Her post serves as a valuable resource for industry professionals looking to elevate their customer service standards and drive business success.
    #Service #Quality #Management #Hospitality #Tourism #Leisure #Connie #Mok, Managed Services

  • Service Management Principles for Hospitality and Tourism – Paperback – GOOD

    Service Management Principles for Hospitality and Tourism – Paperback – GOOD



    Service Management Principles for Hospitality and Tourism – Paperback – GOOD

    Price : 102.00

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    Service Management Principles for Hospitality and Tourism is a must-have resource for anyone working in the hospitality and tourism industry. This comprehensive paperback book offers a detailed look at the fundamental principles of service management and how they can be applied in the context of hospitality and tourism.

    The book covers a range of topics including customer service, service design, service delivery, and service recovery. It also explores the importance of employee training, communication, and teamwork in delivering exceptional service to guests.

    Written by industry experts, this book provides practical advice and real-world examples to help professionals in the hospitality and tourism industry improve their service management practices. Whether you’re a hotel manager, restaurant owner, or tourism operator, this book will help you enhance the overall customer experience and drive success in your business.

    With its easy-to-read format and actionable insights, Service Management Principles for Hospitality and Tourism is a valuable resource for anyone looking to excel in the service industry. Grab your copy today and take your service management skills to the next level!
    #Service #Management #Principles #Hospitality #Tourism #Paperback #GOOD, Managed Services

  • Service Failures and Recovery in Tourism and Hospitality: A Practical Manual by

    Service Failures and Recovery in Tourism and Hospitality: A Practical Manual by



    Service Failures and Recovery in Tourism and Hospitality: A Practical Manual by

    Price : 156.39

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    Dr. Anne Smith

    In the world of tourism and hospitality, service failures are bound to happen. Whether it’s a mix-up in reservations, a delayed flight, or a rude staff member, these mishaps can greatly impact a guest’s experience and ultimately tarnish a company’s reputation.

    But fear not, there is hope for redemption! Dr. Anne Smith’s new book, “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual,” offers a comprehensive guide on how to effectively handle service failures and turn them into opportunities for recovery.

    Drawing on her years of experience in the industry, Dr. Smith provides practical strategies and techniques for identifying, addressing, and resolving service failures in a timely and efficient manner. From effective communication techniques to innovative service recovery solutions, this manual is a must-have resource for any tourism and hospitality professional looking to enhance their customer service skills.

    So don’t let service failures bring you down – pick up a copy of “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual” today and learn how to turn a negative experience into a positive one for your guests. Your reputation and bottom line will thank you!
    #Service #Failures #Recovery #Tourism #Hospitality #Practical #Manual, ServiceNow

  • Hospitality Management Ser.: Managing Quality Service in Hospitality : How…

    Hospitality Management Ser.: Managing Quality Service in Hospitality : How…



    Hospitality Management Ser.: Managing Quality Service in Hospitality : How…

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    to ensure excellence in customer service

    In the fast-paced and competitive world of hospitality, managing quality service is essential for success. Customers have high expectations when it comes to their experience, and it is up to hospitality managers to ensure that those expectations are met and exceeded.

    One key aspect of managing quality service in hospitality is hiring and training the right staff. Employees are the face of the business and play a crucial role in delivering exceptional service. It is important to hire individuals who are passionate about hospitality and who have the skills and personality traits necessary to provide top-notch service. Training programs should be comprehensive and ongoing to ensure that employees are equipped to handle any situation that may arise.

    Another important factor in managing quality service is creating a culture of excellence within the organization. This starts at the top, with leadership setting the tone for the entire staff. Managers should lead by example, demonstrating a commitment to providing excellent service and fostering a positive work environment. Recognizing and rewarding employees who excel in customer service can also help to motivate the team and reinforce the importance of quality service.

    In addition, it is essential to regularly assess and improve upon the customer service experience. This can be done through surveys, feedback forms, and direct communication with customers. By listening to their feedback and making adjustments as needed, hospitality managers can ensure that their service remains top-notch and continues to meet the needs and expectations of their customers.

    Overall, managing quality service in hospitality requires a combination of hiring the right staff, creating a culture of excellence, and continuously seeking feedback and making improvements. By prioritizing customer service and taking proactive steps to ensure excellence, hospitality managers can set their business apart and create a loyal customer base that keeps coming back for more.
    #Hospitality #Management #Ser #Managing #Quality #Service #Hospitality #How.., Managed Services

  • Wiley Service Management Ser.: Introduction to the Hospitality Industry by…

    Wiley Service Management Ser.: Introduction to the Hospitality Industry by…



    Wiley Service Management Ser.: Introduction to the Hospitality Industry by…

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    Wiley Service Management Ser.: Introduction to the Hospitality Industry by John Doe

    Are you interested in a career in the hospitality industry? Look no further than John Doe’s comprehensive guide, “Introduction to the Hospitality Industry.” This book, part of the Wiley Service Management Series, provides a thorough overview of the various sectors within the hospitality industry, including hotels, restaurants, and event planning.

    Doe’s expertise in the field shines through as he covers topics such as customer service, marketing strategies, and revenue management. Whether you are a student studying hospitality management or a professional looking to advance your career, this book is a valuable resource for understanding the key concepts and best practices in the industry.

    Don’t miss out on this essential guide to the hospitality industry. Get your copy of “Introduction to the Hospitality Industry” by John Doe today!
    #Wiley #Service #Management #Ser #Introduction #Hospitality #Industry #by.., Managed Services

  • The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices)

    The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices)


    Price: $30.95 – $25.10
    (as of Dec 23,2024 14:07:49 UTC – Details)




    Publisher ‏ : ‎ Cornell University Press; 1st edition (June 15, 2019)
    Language ‏ : ‎ English
    Paperback ‏ : ‎ 258 pages
    ISBN-10 ‏ : ‎ 1501736515
    ISBN-13 ‏ : ‎ 978-1501736513
    Reading age ‏ : ‎ 18 years and up
    Item Weight ‏ : ‎ 12.8 ounces
    Dimensions ‏ : ‎ 6 x 0.75 x 9 inches


    In today’s rapidly evolving restaurant industry, data has become a powerful tool for driving success. From tracking customer preferences and behaviors to optimizing employee scheduling and inventory management, data analytics are revolutionizing the way restaurants operate.

    In this post, we’ll explore the next frontier of restaurant management: harnessing data to improve guest service and enhance the employee experience. Drawing on insights from the Cornell School of Hotel Administration’s Hospitality Management: Best Practices program, we’ll discuss how restaurant operators can leverage data to drive operational efficiencies, enhance customer satisfaction, and empower their teams to deliver exceptional dining experiences.

    Stay tuned for expert tips and strategies on how to harness the power of data to take your restaurant to the next level!
    #Frontier #Restaurant #Management #Harnessing #Data #Improve #Guest #Service #Enhance #Employee #Experience #Cornell #Hospitality #Management #Practices, Data Management

  • Facilities Management Business Continuity Plan: for Commercial, Industrial, Educational and Hospitality Complexes

    Facilities Management Business Continuity Plan: for Commercial, Industrial, Educational and Hospitality Complexes


    Price: $8.99
    (as of Dec 22,2024 23:01:23 UTC – Details)



    A comprehensive Facilities Management Business Continuity Plan is essential for ensuring the smooth operation of commercial, industrial, educational, and hospitality complexes in the event of unforeseen disruptions. These complexes house a wide range of activities and services, making it crucial to have a plan in place to mitigate risks and ensure business continuity.

    Key components of a Facilities Management Business Continuity Plan for these complexes include:

    1. Risk Assessment: Conduct a thorough assessment of potential risks and vulnerabilities, such as natural disasters, power outages, security breaches, and public health emergencies. Identify critical assets, functions, and processes that need to be protected.

    2. Emergency Response Plan: Develop a detailed plan for responding to emergencies, including evacuation procedures, communication protocols, and coordination with emergency services. Train staff on how to respond effectively in crisis situations.

    3. Business Continuity Planning: Establish procedures for maintaining essential services and operations during disruptions. This may include backup power systems, remote work capabilities, and alternative supply chains.

    4. Crisis Communication Plan: Develop a communication strategy for keeping stakeholders informed during emergencies. This may involve setting up a dedicated communication channel, providing regular updates, and establishing a chain of command for decision-making.

    5. Vendor and Supplier Management: Identify key vendors and suppliers that are critical to your operations and establish contingency plans in case of disruptions. Maintain a list of alternative suppliers and service providers to ensure continuity of services.

    6. Training and Testing: Conduct regular training sessions and drills to ensure that staff are familiar with their roles and responsibilities during emergencies. Test the effectiveness of your plan through tabletop exercises and simulations.

    7. Continuous Improvement: Review and update your Facilities Management Business Continuity Plan regularly to reflect changes in your operations, technology, and external environment. Learn from past incidents and incorporate lessons learned into your plan.

    By implementing a robust Facilities Management Business Continuity Plan, commercial, industrial, educational, and hospitality complexes can better prepare for and respond to disruptions, safeguarding their operations and reputation. Prioritizing business continuity planning is essential for ensuring the resilience and sustainability of these complexes in the face of unexpected challenges.
    #Facilities #Management #Business #Continuity #Plan #Commercial #Industrial #Educational #Hospitality #Complexes, Business Continuity

  • Handbook of Research on Smart Technology Applications in the Tourism Industry (Advances in Hospitality, Tourism, and the Services Industry (AHTSI))

    Handbook of Research on Smart Technology Applications in the Tourism Industry (Advances in Hospitality, Tourism, and the Services Industry (AHTSI))


    Price: $295.00
    (as of Dec 18,2024 16:29:26 UTC – Details)




    Publisher ‏ : ‎ Business Science Reference; 1st edition (January 17, 2020)
    Language ‏ : ‎ English
    Hardcover ‏ : ‎ 569 pages
    ISBN-10 ‏ : ‎ 1799819892
    ISBN-13 ‏ : ‎ 978-1799819899
    Item Weight ‏ : ‎ 3.55 pounds
    Dimensions ‏ : ‎ 8.5 x 1.5 x 11 inches


    Are you interested in learning about the latest advancements in smart technology applications within the tourism industry? Look no further than the “Handbook of Research on Smart Technology Applications in the Tourism Industry” from the Advances in Hospitality, Tourism, and the Services Industry (AHTSI) series.

    This comprehensive handbook delves into how smart technology is revolutionizing the way we travel, explore new destinations, and enhance the overall tourism experience. From artificial intelligence and data analytics to virtual reality and mobile apps, this book covers a wide range of topics that are shaping the future of the tourism industry.

    Whether you are a seasoned professional in the hospitality industry or a student looking to explore the intersection of technology and tourism, this handbook is a must-read. Stay ahead of the curve and discover how smart technology is transforming the way we travel. Order your copy today!
    #Handbook #Research #Smart #Technology #Applications #Tourism #Industry #Advances #Hospitality #Tourism #Services #Industry #AHTSI

  • 3 Compartment Condiment Tray Hospitality Tray, Chip and Dip Bowl with Wooden Serving Tray, Perfect for Snacks, Appetizers, Charcuterie, Chips, Candy, 10-inch Dip Trays for Parties

    3 Compartment Condiment Tray Hospitality Tray, Chip and Dip Bowl with Wooden Serving Tray, Perfect for Snacks, Appetizers, Charcuterie, Chips, Candy, 10-inch Dip Trays for Parties


    Price: $26.55 – $25.25
    (as of Dec 17,2024 20:20:13 UTC – Details)



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Customers say

Customers appreciate the tray’s appearance and build quality. They find it well-made with a soft white color and describe it as an excellent product.
Premium porcelain bowls and are sturdy, can be used in ovens, microwaves, refrigerators, etc. Please kindly note that When placed in the oven, microwave and dishwasher,please take off wooden tray
The divided serving tray is made of high-quality wood. This divided serving dish can be used separately to serve cheese and pretzels, as well as to hold various condiments and appetizers. all on one convenient serving set! Guests will love this serveware for entertaining and farmhouse style
Use this chip and dip bowl for seasoning storage, dipping sauce bowls, candy dishes, coffee condiment holders, and charcuterie accessories, ice cream topping dispenser, a spice tray, a food platter, a cookie stand, and more
Serve appetizers and snacks to guests on this set of 3-compartment white serving trays. The perfect dinnerware and dip tray for parties perfect for catering formal events and hosting family reunions. Elegantly present hors d’oeuvres and dips to impress guests at dinner parties
Miamolo is dedicated to providing you with catering supplies, and serving solutions. Whether you are looking for tiny coffee cups or attractive serving platters, we have just what you need at a price you can afford

Customers say

Customers appreciate the tray’s appearance and build quality. They find it well-made with a soft white color and describe it as an excellent product.

AI-generated from the text of customer reviews


Are you looking for a stylish and functional way to serve snacks and appetizers at your next party or gathering? Look no further than our 3 Compartment Condiment Tray Hospitality Tray! This chip and dip bowl comes with a wooden serving tray, making it the perfect addition to any party spread.

Our 10-inch dip trays are perfect for serving a variety of snacks, from charcuterie and chips to candy and more. The three compartments allow you to easily separate different items, making it easy for guests to indulge in their favorite treats.

Whether you’re hosting a casual get-together with friends or a formal dinner party, this condiment tray is sure to impress. The elegant design and high-quality materials make it a stylish addition to any table setting.

So why settle for boring serving dishes when you can elevate your party spread with our 3 Compartment Condiment Tray Hospitality Tray? Order yours today and get ready to wow your guests with your impeccable taste and hospitality!
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