Tag: Metters

Successful Service Operations Management Book by Richard Metters et al/ 2e

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In this post, we will be discussing the successful service operations management book written by Richard Metters et al, now in its 2nd edition.

Service operations management is a critical aspect of any business, as it focuses on delivering high-quality service to customers while optimizing resources and maximizing efficiency. In their book, Metters et al provide a comprehensive overview of service operations management, covering topics such as service strategy, service design, service delivery, and service improvement.

The 2nd edition of this book builds upon the success of the first edition, incorporating new case studies, examples, and best practices from leading companies in the service industry. The authors also delve into emerging trends and technologies that are shaping the future of service operations management, such as AI, automation, and data analytics.

Whether you are a student studying operations management, a manager looking to improve service delivery in your organization, or a business owner seeking to enhance customer satisfaction, this book is a valuable resource that will help you understand the key principles and practices of successful service operations management.

Overall, Richard Metters et al’s book on service operations management is a must-read for anyone interested in mastering the art of delivering exceptional service to customers. It provides practical insights, real-world examples, and actionable strategies that will help you drive operational excellence and achieve sustainable competitive advantage in today’s service-driven economy.
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