Tag: NENA

The Managing The 911 Center Second Edition~ NENA~ 1998 Edition

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In this post, we will be discussing the second edition of “Managing The 911 Center” by the National Emergency Number Association (NENA) published in 1998.

This comprehensive guide provides essential information for managing a 911 center, including best practices for staff management, technology implementation, and emergency response protocols. The book covers topics such as call handling procedures, quality assurance, training programs, and legal issues relevant to 911 operations.

With the rapid advancements in technology and changes in emergency response practices, this updated edition of “Managing The 911 Center” is a valuable resource for 911 center managers, supervisors, and staff members. It offers practical advice and insights to help ensure the efficient and effective operation of a 911 center, ultimately improving emergency response services for the community.

Whether you are a seasoned 911 center manager or just starting in the field, this book is a must-have resource to stay informed and up-to-date on the latest trends and best practices in 911 center management. Be sure to grab your copy of the second edition of “Managing The 911 Center” today!
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