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The European Union is currently conducting four Large-Scale Pilots (LSPs) which will lay down the foundation of the future EU…
Tag: ticketing
The Benefits of Implementing a Help Desk Ticketing System
In today’s fast-paced business environment, it is crucial for organizations to have an efficient and effective system in place to handle customer inquiries and technical support issues. One such system that has proven to be highly beneficial is the help desk ticketing system.A help desk ticketing system is a software tool that allows businesses to streamline their customer support processes by organizing and tracking customer inquiries and technical issues in a centralized location. When a customer submits a request for assistance, a ticket is created and assigned to a support agent who is responsible for resolving the issue. The ticketing system also allows businesses to prioritize and categorize tickets based on their urgency and complexity, ensuring that all customer inquiries are addressed in a timely manner.
There are numerous benefits to implementing a help desk ticketing system in your organization. One of the key advantages is improved efficiency and productivity. By centralizing all customer inquiries and technical issues in one system, support agents can easily access and track the status of each ticket, allowing them to prioritize their workload and resolve issues more quickly. This, in turn, leads to faster response times and higher customer satisfaction rates.
Additionally, a help desk ticketing system can help businesses improve their communication and collaboration among support agents. The system allows agents to leave notes and updates on tickets, enabling them to collaborate on complex issues and share information in real-time. This not only enhances teamwork and knowledge sharing but also ensures that customers receive consistent and accurate support.
Furthermore, a help desk ticketing system provides valuable insights and analytics that can help businesses identify trends, recurring issues, and areas for improvement. By analyzing ticket data, businesses can identify common problems and take proactive measures to address them, ultimately reducing the number of support inquiries and enhancing the overall customer experience.
In conclusion, implementing a help desk ticketing system can significantly enhance the efficiency, productivity, and effectiveness of your customer support operations. By centralizing customer inquiries and technical issues, improving communication and collaboration among support agents, and providing valuable insights and analytics, businesses can streamline their support processes and deliver exceptional customer service. If you haven’t already, consider implementing a help desk ticketing system in your organization to reap the numerous benefits it has to offer.
AXS launches biometric authentication feature for its mobile ticketing app
Los Angeles-based AXS, AEG’s ticketing and event access platform, is launching globally its new biometric authentication feature found in the latest version of its AXS mobile app.
With on-device biometric authentication, AXS users can login to their accounts and access tickets using their fingerprints or face biometrics. “This feature not only enhances security for our users but also streamlines the ticketing process, allowing fans to focus on enjoying their live event journey,” said Justin Burleigh, AXS chief product officer.
AXS says the new feature provides improved account recovery, as users can recover their account using their biometric information, and reduces the likelihood of fraud.
Last year saw the burgeoning use of biometrics for sports events with companies such as Wicket, Veridas, Clear and NEC, among others, leading the biometric charge. A recent survey showed nearly half of venues (47 percent) consider biometrics a top initiative for 2025 while there is research pointing to increased security and efficiency when deploying the technology at stadiums.
Article Topics
AXS | biometric authentication | biometric ticketing | biometrics | face biometrics | fingerprint biometrics | identity verification | mobile app
AXS, a leading ticketing platform, has just announced the launch of a new biometric authentication feature for its mobile ticketing app. This new feature allows users to securely access their tickets using facial recognition or fingerprint scanning.With the rise of mobile ticketing, security and convenience have become top priorities for users. By integrating biometric authentication, AXS is taking a step towards enhancing the overall ticketing experience for its customers.
This new feature not only adds an extra layer of security to the app but also streamlines the ticketing process, making it easier and faster for users to access their tickets on the go.
In an age where data privacy and security are of utmost importance, AXS’ implementation of biometric authentication sets a new standard for mobile ticketing platforms. Users can now enjoy the convenience of accessing their tickets with just a simple scan of their face or fingerprint, without compromising on security.
Overall, this new biometric authentication feature by AXS is a game-changer in the ticketing industry, providing users with a more secure and seamless ticketing experience.
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AXS, biometric authentication, mobile ticketing, ticketing app, security feature, customer authentication, fingerprint recognition, secure ticketing, event tickets, mobile app security
#AXS #launches #biometric #authentication #feature #mobile #ticketing #appAEG’s Ticketing Platform to Feature Fingerprint and Facial Recognition
AXS, AEG’s ticketing and event access platform, is launching a new global biometric authentication feature for its mobile app across all smart phone devices.
The technology marks the first time a ticketing smart phone app utilizes biometric security features, such as fingerprint or facial recognition, to provide users with a secure way to access their accounts and tickets. Studies have shown that biometric-based security protocols tend to be far more secure than password-based systems.
With on-device biometric authentication, AXS users can log in to their accounts and access their tickets using their unique fingerprint or facial recognition. The technology can also reduce unauthorized ticket resale activity by making it difficult sell ticketing accounts on sites like Stubhub. In recent years, secondary sellers have found ways to defeat anti-ticket scalping technology through account trading — the new technology eliminates the need to remember passwords or access tickets while entering an event.
“We are thrilled to introduce biometric authentication to our mobile app,” said Justin Burleigh, chief product officer at AXS. “This feature not only enhances security for our users but also streamlines the ticketing process, allowing fans to focus on enjoying their live event journey.”
In addition to improved security, on-device biometric authentication will also provide a simplified account recovery process for AXS users who can’t recall their passwords.
The new on device biometric authentication feature is now available to all AXS users through the latest version of the AXS mobile app.
AEG, one of the world’s leading sports and entertainment presenters, has announced a groundbreaking new feature for its ticketing platform. In an effort to enhance security and streamline the ticketing process, AEG will be implementing fingerprint and facial recognition technology for event entry.This innovative system will allow ticket holders to simply scan their fingerprint or have their face scanned upon entry, eliminating the need for physical tickets or lengthy verification processes. Not only will this make the entry process quicker and more convenient for attendees, but it will also enhance security measures, ensuring that only authorized ticket holders are granted access to events.
AEG’s decision to incorporate fingerprint and facial recognition technology into their ticketing platform is a testament to their commitment to providing a safe and seamless experience for their customers. With this new feature, attendees can rest assured that their information is secure and their entry into events will be hassle-free.
Stay tuned for more updates on AEG’s exciting new ticketing platform and the implementation of fingerprint and facial recognition technology. This is just the beginning of a new era in event ticketing, and AEG is leading the way towards a more secure and efficient future for live entertainment.
Tags:
AEG, Ticketing Platform, Fingerprint Recognition, Facial Recognition, Event Tickets, Security Features, Biometric Technology, Access Control, Concerts, Sporting Events, Entertainment Industry, Enhanced Security Measures
#AEGs #Ticketing #Platform #Feature #Fingerprint #Facial #RecognitionWalmart AMP transitions to Ticketmaster for ticketing services
Ticketmaster takes over ticketing for the Walmart AMP starting Tuesday, Jan. 21.
The Walmart AMP announced the change on Monday, emphasizing the transition is just for the AMP only not the Walton Arts Center.
“Ticketmaster has a history of providing a robust ticketing platform for venues experiencing growth like ours,” said Peter B. Lane, president and CEO of Walton Arts Center via press release. “It can scale quickly and help us meet the expanding needs of our community and the touring industry.”
According to the statement from the AMP, all tickets for new AMP shows will be sold through Ticketmaster. Ticket sales for previously announced shows will transition to Ticketmaster over the next months. Until the transition is complete, all Walmart AMP ticket sales will be online only.
The correct ticketing service can be found through amptickets.com.
All tickets purchased before Jan. 21 are still valid and will remain in each patron’s Walmart AMP wallet. Tickets purchased after Jan. 21 will be in the patron’s Ticketmaster account or in the Ticketmaster app. When attending the show, patrons will access tickets from the AMP wallet or the Ticketmaster app, depending on where the tickets were purchased.
Those who already have a Ticketmaster account, do not need to create a new one and may use their existing Ticketmaster account to purchase all future Walmart AMP tickets.
Patrons are directed to visit amptickets.com for additional details.
Exciting News: Walmart AMP transitions to Ticketmaster for ticketing services!We are thrilled to announce that Walmart AMP has partnered with Ticketmaster for all ticketing services moving forward. This new partnership will provide our customers with a seamless and convenient ticket buying experience for all of our upcoming events.
With Ticketmaster’s advanced technology and user-friendly interface, purchasing tickets for concerts, shows, and other events at Walmart AMP will be easier than ever before. Customers can expect a secure and reliable ticketing process, along with excellent customer support for any inquiries or issues that may arise.
We are confident that this transition to Ticketmaster will enhance the overall ticket buying experience for our valued customers. Stay tuned for more updates and information on upcoming events at Walmart AMP, and get ready to purchase your tickets with ease through Ticketmaster!
Thank you for your continued support, and we look forward to seeing you at Walmart AMP soon.
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Walmart AMP, Ticketmaster, ticketing services, concert tickets, live events, ticketing partnership, entertainment venue, event tickets, ticket sales, ticketing platform
#Walmart #AMP #transitions #Ticketmaster #ticketing #servicesWalmart AMP moves all ticketing services to Ticketmaster
Officials said the change is driven by the venue’s rapid growth.
ROGERS, Ark. — The Walmart AMP will begin using Ticketmaster as its exclusive ticketing service starting Jan. 21.
Officials said the change is driven by the venue’s rapid growth.
“Ticketmaster has a history of providing a robust ticketing platform for venues experiencing growth like ours,” Walton Arts Center President and CEO Peter Lane said. “It can scale quickly and help us meet the expanding needs of our community and the touring industry.”
Starting Tuesday, all new Walmart AMP shows for 2025 will be sold through Ticketmaster. Additionally, new ticket sales for previously announced 2025 events will gradually shift to Ticketmaster in the coming months.
While an exact timeline for the full transition was not provided, officials confirmed that all Walmart AMP ticket sales will be available online only. Concertgoers can visit amptickets.com to access the appropriate ticketing service.
This change only applies to Walmart AMP shows and will not affect ticketing for the Walton Arts Center.
What happens to tickets already purchased for 2025 shows?
According to the Walmart AMP, all tickets purchased before Jan. 21 will still be valid and can be accessed in the Walmart AMP wallet.
All tickets purchased after the transition date will be accessible through Ticketmaster accounts or the Ticketmaster app. For those with existing Ticketmaster accounts, these can be used to purchase and manage tickets for future Walmart AMP events.
Exciting news for concert-goers in Northwest Arkansas! The Walmart AMP has announced that they will be moving all ticketing services to Ticketmaster. This means that purchasing tickets for all upcoming shows at the AMP will now be easier and more convenient than ever before.With Ticketmaster’s user-friendly platform, concert-goers will be able to quickly and securely purchase tickets online, as well as access their tickets digitally on their smartphones. This move to Ticketmaster will also provide concert-goers with access to a wider range of ticket options, including VIP packages and premium seating.
So whether you’re looking to see your favorite band, comedian, or other live performance at the Walmart AMP, be sure to visit Ticketmaster to secure your tickets and make the most of your concert experience. Stay tuned for more updates and announcements on upcoming shows at the Walmart AMP!
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- Ticketmaster ticketing services
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#Walmart #AMP #moves #ticketing #services #Ticketmaster
