I've had this frame for a little over a year and it randomly stopped working one night and wouldn't turn on again the next morning sometime between our scheduled off/on hours (a feature the software offers). Since it had been 13 months since I purchased it and the warranty is listed as 12 months, I figured that was just the way things go for me and reached out to support to ask if they accept frames for diagnostics and repair and what their rates for such are and much to my chagrin they just offered to replace it outright, because, and I quote from their email; "We apologize for the inconvenience; we want to make sure you have the best possible experience with your Aura frame!"
This is why I love the smaller, more labor-of-love type companies. The companies that sit in the comfortable spot between so-small-they-fold and too-big-to-care. They value their customers!
The product itself is pretty good, resolution is reasonable and the app and software itself is easy to use. I purchased this frame after one of our cats passed away last year; I couldn't decide which pictures of his to print out, so I took a shot on a digital frame so we could display a selection of his photos while we were grieving. It was super easy to hook up my Apple Photo albums to automatically import into the frame. Now that iOS 17 and MacOS Sonoma have pet face detection, it's been a breeze getting the frame to display every single photo we've ever taken of our dearly departed furbabies without having to manually find them in all our pictures.
For pictures that aren't the right aspect ratio, some photos do have to be manually aligned for display via the app, but it's pretty easy to do and it doesn't modify your photos; you can also elect to use black or the extended-and-blurred letterboxing on the sides or top/bottom depending on if you use the frame in portrait or landscape mode, or you can zoom to prevent that altogether. It also plays videos, and while they disclaimed the ability to auto-import videos from iOS albums, my experience was that they showed up anyways.
As an added bonus, there's a kind of private social-networking type aspect to the app; you can add anyone you want to your frame so they can add pictures to it, and you can heart and comment on the photos in the app. So it's probably great for families or friends who are either separated by distance or just love sharing photos with their loved ones (I'm one of those weird types who really only displays photos of pets, and until i teach them to use the phone it's going to be just me using the frame)
Highly recommend this company and their products! Will submit a photo of it in action once the replacement arrives!
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