The Executive Guide to Call Center Metrics – Paperback By Abbott, James C – GOOD
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Are you looking to optimize your call center’s performance and drive better results? Look no further than “The Executive Guide to Call Center Metrics” by James C. Abbott. This comprehensive paperback is a must-have for any executive looking to understand and leverage key metrics to improve their call center operations.
Abbott breaks down complex metrics into easy-to-understand concepts, making it a valuable resource for both seasoned executives and newcomers to the call center industry. From average handle time to first call resolution, this book covers all the essential metrics that drive call center success.
Whether you’re looking to increase efficiency, reduce costs, or enhance customer satisfaction, “The Executive Guide to Call Center Metrics” has you covered. Pick up your copy today and take your call center to the next level!
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