The ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices

Price: $16.99
(as of Dec 13,2024 05:50:09 UTC – Details)

ASIN ‏ : ‎ B0D4ZFCBV4
Publisher ‏ : ‎ Independently published (May 23, 2024)
Language ‏ : ‎ English
Paperback ‏ : ‎ 279 pages
ISBN-13 ‏ : ‎ 979-8326404527
Item Weight ‏ : ‎ 1.44 pounds
Dimensions ‏ : ‎ 8.5 x 0.63 x 11 inches

The ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices

Are you looking to improve your organization’s service management practices? Look no further than the ITIL 4 Service Management Handbook. This comprehensive guide covers essential concepts and best practices that will help you deliver value to your customers and stakeholders.

The handbook begins by introducing the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. Understanding these dimensions is crucial for aligning your services with business goals and delivering high-quality service to your customers.

Next, the handbook explores the guiding principles of service management, which provide a foundation for making decisions and taking actions that will lead to successful service delivery. These principles, such as focus on value, collaborate and promote visibility, and think and work holistically, help organizations create a culture of continuous improvement and innovation.

The Service Value System (SVS) is a key framework in ITIL 4 that helps organizations create, deliver, and continuously improve services that provide value to their customers. The handbook explains how the SVS works and how organizations can use it to optimize their service delivery processes.

Finally, the handbook outlines best practices for implementing ITIL 4 in your organization, including tips for managing change, improving service design and delivery, and measuring and improving service performance. Whether you are new to ITIL or looking to enhance your existing practices, this handbook is a valuable resource for any service management professional.

By following the guidance in the ITIL 4 Service Management Handbook, you can improve the quality of your services, increase customer satisfaction, and drive business success. Get your copy today and start transforming your organization’s service management practices.
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