Managed services have become increasingly popular in recent years as businesses look for ways to streamline their operations and reduce costs. With the global pandemic accelerating the shift to remote work, the demand for managed services is expected to continue to grow in 2021. Here are the top managed services trends to watch out for this year:
1. Increased focus on cybersecurity: With cyber threats on the rise, businesses are placing a greater emphasis on cybersecurity. Managed service providers are expected to offer advanced security solutions to help protect their clients’ data and systems from cyber attacks.
2. Cloud migration and management: Many businesses are moving their operations to the cloud to improve efficiency and flexibility. Managed service providers are playing a crucial role in helping businesses migrate to the cloud and manage their cloud environments effectively.
3. Artificial intelligence and automation: AI and automation are transforming the way managed services are delivered. AI-powered tools are being used to monitor and manage IT infrastructure, detect and respond to security threats, and automate repetitive tasks.
4. Remote monitoring and management: With the shift to remote work, businesses are increasingly relying on managed service providers to remotely monitor and manage their IT infrastructure. This trend is expected to continue in 2021 as businesses continue to operate in a hybrid work environment.
5. Compliance and regulatory requirements: As data privacy regulations become stricter, businesses are turning to managed service providers to help them stay compliant. Managed service providers are expected to offer services that help businesses meet regulatory requirements and protect their customers’ data.
6. Focus on customer experience: Managed service providers are placing a greater emphasis on delivering a superior customer experience. This includes providing proactive support, personalized services, and quick response times to ensure their clients’ satisfaction.
7. Sustainability and green IT: Businesses are increasingly looking for managed service providers that are committed to sustainability and green IT practices. Managed service providers are expected to offer environmentally friendly solutions that help businesses reduce their carbon footprint.
In conclusion, the managed services industry is evolving rapidly, and businesses are turning to managed service providers to help them navigate these changes. By staying abreast of the latest trends in managed services, businesses can ensure they are getting the most out of their IT investments and staying competitive in today’s fast-paced business environment.
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